I changed my user name and can't login to desk top

jacksleonh · February 2023

I changed my user name and now it will not let me update the user name in the desktop version. It is grayed out with the old user name.

Quicken Anja · February 2023

Hello @jacksleonh,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

In order to better assist you further, could you please further elaborate and specify which username you are referring to exactly (Quicken ID, Community username, username for your financial institution, etc)?

Thank you!

Nbsfinances · February 2023

The original username was nstillman@handlerthayer.com. That is my work email so I changed my email to nbsfinances@gmail.com.

The first email constantly populates the sign in boxes so I can’t connect to update accounts or sync or anything.