American Express Biller stuck on Still connecting

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jammerdjc
jammerdjc Member ✭✭
edited May 2023 in Paying Bills, Online Billers & Reminders (Windows)
This has been going on for months. I get a "Fix it" button for Amex and it never works. I did a repair and it deleted Amex as being orphaned. I thought that was a good start. I then re-added the bill and it just ended up doing the same thing again. A dialog pops up saying that it is still connecting and to check in a few days. It also says to click on the "Fix It" button. I get the ! in a circle and it says it needs more information from me.
I click on the button and it goes into the Please wait for about 10 minutes before returning to the "Still connecting..." message. With all the billing and connectivity failures I'm really regretting having recently resubscribed. Windows Premier R48.15 B27.1.48.15
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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @jammerdjc,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Since you mentioned you already performed a review and repair and that did not correct the issue, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps. Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Thank you.

    Quicken Kristina

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.

    You have these alternatives (in no particular order of preference):

    1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing.
    2. Logon to the bank's website and schedule your bill pay payments to be executed by the bank. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat every time another payment is due.
    3. Bypass Bill Manager. Let the biller's computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payments before they come due.
    4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

    I've been using a variation of method #3 for decades, since before the Internet and dial-up were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

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