Can't add Discover Card or Discover Bank to Quicken - get CC-503

Thanks for getting back to me. I didn't get any notification of your reply...figured I'd get an email or something. Just saw a number next to the "bell" when I logged into Quicken Help.

Anyway, to answer your questions: The open ticket is weird. I have responded to every open ticket that I've received emails about. The responses from tech support are always "worthless". They ask if I've tried this, that, and the other. They describe how to copy-paste passwords, etc. Everything they suggest, I've tried MULTIPLE times for months. NONE of my accounts the use EWC will download because I can't add the account...always get CC-503. All of my accounts with Direct Connect and EWC+ work fine. No problems at all.

Your question: "Have you tried turning off VPN, antivirus, and/or firewall to see if that makes any difference?" Absolutely. Many times. All of these were done with Tech Support watching me with screen share. Those attempts at fixing the problem have been documented several times in tickets.

I've set up "Test" files many times. I've used different computers with test Files. (My laptop, my wife's laptop, my daughter's laptop, and an old desktop I don't use much.) All of them do exactly the same thing. If the credit card or bank checking or savings account uses EWC, I cannot add the account...I get CC-503. If the account uses Direct Connect or EWC+, it works fine. ON ALL of these Devices.

The only thing I can think of that is common to all of these devices is my Quicken Login Credentials.

I have logged out of all of the devices when I try too many times and get CC-929. After a day or so, I can log back into Quicken using my Quicken UN and PW and go back to CC-503. It takes about 4 or 5 attempts in one day (even with different accounts) to go to CC-929.

I've had Quicken since 1996. I'm pretty good at it. I know how to copy/paste PWs. All of my accounts have different PWs and I didn't know how to use PWs, why are all of my accounts the use Direct Connect and EWC+ working fine?

Is there someway on Quickens side of things to "Reset" my Quicne ID? I'm paid up but again, my Quicken account has some problem because it's the only thing I can think of that is common to the devices. Especially when trying new, empty, "Test" files.

Thanks. I'm glad I'm not the only one.

That's when this whole thing started with me. About 2 or 3 months ago, I had to reset my 2 Discover accounts (Card and Bank Savings) when Direct Connect went away. Now none of my Express Web Connect accounts will download. I have 20 different accounts in 3 files that will not let me "add" them back to One-Step-Update after needing a reset.

Yep, I checked my notification selections under settings and the email thing wasn't checked. It is now.

I've called phone support about once a week since January about this problem. Usually spend about an hour and a half with the first tech support person. I've learned to call after 10am PST so that they will hand me off to the next support tier (not directly hand-off...they talk with someone while I'm on hold). They always try the same things that I've tried tons of times. Have me copy/paste my user name and PW for each account. Try typing them in manually. Make sure I can sign into the website for the account with the user name and PW. Make sure VPN is off. Turn off Firewall. Validate and repair. Send them some log files. Sign out of my Quicken account and then back in. Uninstall Quicken and then reinstall it. Etc, Etc, Etc. I looked it up and I have eleven tickets on this (that I know about) since January.

Same thing every week. They usually tell me the ticket number and that the advanced tech support guys will get back with me soon via email. A day or two later, I'll get the email. It will tell me how to set up a document or email and type in my UN and PW and then copy/paste it into my Quicken when setting up a new account. Because that's the problem with CC-503...I obviously don't know how to type a PW correctly.

It's like hitting your head against a wall.

I wish one of the advanced guys would call me and I'd set up a screen share. Maybe we could find the problem.

Again, I've had Quicken since 1996 and this by far the most frustrating problem I've had.

And, this is ONLY a problem with EWC. My accounts with EWC+ and Direct Connect work perfectly. I have 20 EWC accounts total in three different files. And they all have the same problem. I've also tried different Windows computers...installed Quicken and logged in with my Quicken UN and PW. Same result. So it's not my computer.

Updating 20 accounts manually every day is getting old.

Thanks for the suggestion!

I have done this and checked all of the old accounts. ALL of my old accounts are closed, balance zero, and NONE of them have active downloads.

My problem is not multiple accounts from one institution. For example Discover.

My problem is over 20 accounts from MANY financial institutions. EVERY account I have that uses Express Web Connect for transaction downloads stopped working in January of 2023.

Every account I have that uses Express Web Connect+ works fine.

Every account I have that uses Direct Connect works fine.

If the financial institution, wether it's a credit card or savings or checking, will give me a CC-503 EVERY time when I try to set up an EWC.

I've explained this to over 10 different Quicken Tech Support agents. They all do the Screen Share thing, watch me try, make the same suggestions over and over, but so far, no one has been able to come up with a fix. It's like they don't believe me because CC-503 is such a simple and routine problem that is caused by my typing an incorrect PW. If that's the case, why do all my EWC+ and Direct Connect's work fine? I can type those PWs fine but I must be a total idiot with EWC PWs.

Well, I finally got it fixed!!!!! Can't believe it.

I was doing my 4 mile "walk" 2 days ago and all I could think about was this problem with not being able to set up ANY of my 20 accounts that use EWC (Express Web Connect). There had to be something in common. Since I'd tried different computers, different files, set up "test" files, etc, etc. The one thing that was always the same was my Quicken Account user name and PW.

I called the Quicken desk for new accounts yesterday. Opened a new account (just like being a new customer) and paid for it. It just required a new email address which was easy. Then I closed my old account.

Opened my main file and logged in with my new Quicken account.

Went to my first financial institution, UN & PW and BOOM, NO CC-503!!!!!!!!!!!!
Logged into all of my EWC accounts and they all work GREAT!

Just so you know, you also have to "Reset Account" with all of your EWC+ accounts and most, if not all, of your Direct Connect accounts. Takes a little time but everything works!!

Don't know about the Fidelity issue but the new Quicken account sure fixed my EWC account access.

Good luck!!