Discover Bank and Credit Card - require Authorization (edit)
I have been told by representatives at Discover Bank that they no longer support Quicken or Quick Books. I find it hard to believe that a major bank and credit card company is electing not to partner with Quicken. Can someone from Quicken technical support that deals with banks validate their response?
Answers
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What the Discover rep stated is partially/technically true.
A few months back, Discover decided to drop supporting Direct Connect and Web Connect downloads and only allow Express Web Connect (EWC) downloads which don't require any effort by Discover, just their approval to allow a third party (Intuit) aggregator to login to their servers as the customer and gather the information for a download by any means possible.
Now, Discover is not involved in the EWC process except for allowing it to happen, so technically, they are not supporting Quicken downloads. As you can see, Discover does allow some downloading of information, but a Web Connect .QFX file is not one of them.
Personally, I download the CSV file and use ImportQIF to convert it into a .QIF file for import into Quicken.
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list1 -
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It already works now. I just created a new Quicken file, added an account (Discover Card) and Quicken established an Express Web Connect connection for it. It downloaded 234 transactions dating back to 6/7/2021.
- Go to the Account List (Tools menu).
- Edit your existing Discover Card account
- Select the Online Services tab
- Click on Activate
- Enter the username / password for your Discover Card account
- If you have more than one account, select the correct account, (I only have one, so it picked it automatically)
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
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Sorry, but I've never seen those screens before and as I stated, it worked for me. Not sure what to advise if Quicken support cannot get you setup.
You are using your username (at Discover) to login and not an email address is the only thing I can think of.
I'm assuming you followed the FAQ link on the second image and that you tried signing in using the button on the second image.
You could try it in a new test file, File→New Quicken File.
Good luck.
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
Please review the following:
To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step inIf you are getting "Oops, something went wrong" or "Check Internet Connection" …
• Have you recently enabled a VPN?
If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
• Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
• Does your Antivirus software allow Quicken to connect to the Internet?
Quicken needs to be able to establish outbound Internet connections for the program to work.
For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
If necessary, contact the Antivirus / Firewall vendor's Support Center.
• In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
Click the Advanced tab.
Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices.
Turn off "Use SSL 3.0"
Click Apply. Reboot.
• If all else fails: Try rebooting your network router. When done reboot your PC
• Please let us know which of the above solved your problem.0 -
Wonder how many Discover accounts you have - Do you have any Closed Discover accounts ?
That one screen with the "Authorization" looks a lot like the current EWC+ migration steps -
where you have to go to the Discover online website
and "authorize" outside 3rd party access to your accounts - ALL accounts.12610 12610 12610 Discover Bank
http://www.discoverbank.com/ 1-800-347-7000
https://portal.discover.com/customersvcs/universalLogin/ac_main?Aff=Bank ACTIVE
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
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also - might read this other thread -
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@tcalvanese - well…. it would appear that the Discover folks you are talking to are very wrong -
Here are the various Quicken entries that have been setup, contracted, and submitted by Discover -
Notice - they only support Express Web Connect -
So they (technically) do not support manual downloading from the Discover online website,
but of course DO support using Quicken One Step Update for downloading…12610 12610 12610 Discover Bank http://www.discoverbank.com
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
07101 07101 07101 Discover Card https://www.discovercard.com/cardmembersvcs
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
09625 09625 09625 Discover Card Account Center http://www.discovercard.com
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
65823 65823 65823 Discover Home Equity Loan Account https://www.discover.com/home-loans/
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
61440 61440 61440 Discover Student Loans https://www.discover.com/student-loans/index.html
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT0 -
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As I stated earlier, all of the connection methods are listed as Express Web Connect, there isn't a Direct Connect or Web Connect in the listing. There is NO support required by the financial institution for Express Web Connect except to not block Intuit (the aggregator) from the nightly connections to gather information.
So technically, Discover does not support Quicken downloads and CAN NOT help with questions if it doesn't work. Give Discover's tech support a break and don't tell them they are wrong because they aren't.
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
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I also have the same issue (sign in failed due to connection or timeout error). I tried to set up Online Services again after resetting my account failed. It resulted in Quicken clearing my existing connection with Discover Bank, so I've basically ended up with offline Discover Bank accounts. Trying to add a new account at Discover Bank also resulted in the same sign in failed timeout error. Quicken Support opened a ticket for me and said they are working on a fix, but I'm not holding my breath. Discover Bank support said they no longer support Quicken. My guess is Discover has blocked authentication from Quicken while the two institutions hash it out. I've read that the QFX format is proprietary to Quicken, so perhaps Discover doesn't want to pay the licensing or is negotiating the license fee.
Odd thing is I was able to "add" and new Discover credit card account. The process linked the "new" account with my existing Discover card, and I was able to match transactions, enter new ones, etc. like usual. Looks like Discover Card is working, but Discover Bank is failing.
I checked Windows Defender, and Controlled Folder Access is turned off.
Next step is I'll try the ImportQIF utility while I wait for Quicken to resolve connectivity with Discover Bank.1 -
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I had the same problem. Then, I read @cgcg's comment "Odd thing is I was able to "add" and new Discover credit card account. The process linked the "new" account with my existing Discover card, and I was able to match transactions, enter new ones, etc. like usual. Looks like Discover Card is working…" Adding a new account, choosing Discover enabled me to 'add to existing' and now it's working fine. THANKS CGCG!
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ARGHHH! I've tried EVERY suggestion in this thread for 2 days and the problem still exists!
- Had to restore my QW file from backup from the prior day (I messed up investment placeholder entries…)
- Have been using Express Web Connect for 3 Discover accounts successfully for months (1 CREDIT CARD, 2 SAVINGS)
- After restore, Discover CREDIT CARD account was found and all is well
- All other online connections with other FIs worked just fine.
- However, Discover BANK accounts would NOT reconnect/download so I DEACTIVATED them hoping to use the same process to re-establish the Express Web Connect. No dice…
- I added qw.exe to the allowable apps, added the QW folder to that section, turned off the firewall, validated my QW files, rebooted PC and gateway, all to absolutely no change. (yes, I'm the administrator & can make the security changes)
- The 2 Discover BANK accounts simply fail at the 'timeout or connection error' screen mentioned and shown by earlier posters.
- Due to the speed of the failure (milliseconds), I suspect the fix is in the computer settings somewhere. There's no wait time or indication the request is even getting out onto the network. It simply fails too quickly.
- Further, the AMEX credit cards also use Express Web Connect and they worked PERFCECTLY after I had to do the QW restore. No issues with these at all. Only the 2 Discover BANK Accounts remain 'unconnectable'
- My next step is to wait & hope someone has some advice OR CLOSE the existing 2 accounts in QW which seems extreme to me and I don't want to lose the many years of history.
Any and all suggestions welcome!
BTW, Happy Birthday America! (7.4.23)
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Same problem as everyone else.
I can connect to "Discover Card" just fine. This will import credit card transactions but it does not bring over my Money Market info that is from the same log in on Discover card.
The Discover Bank option leads to the authentication error posted above.
Very frustrated.0 -
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