CalPERS Supplemental Income Plan (Voya) not downloading transactions

jdmcmah
jdmcmah Member ✭✭
edited July 2023 in Download, Add/Update Accounts (Mac)
Hi gang,

I was able to add the CalPERS Supplemental Income Plan (through Voya) to my retirement accounts without any issues. It connected just fine and selected the right account... but it will not download any transaction data. It just says $0. I thought that it might take a day or two to update - but this has been ongoing for weeks. Any one have any thoughts for how to fix it?

Thanks,
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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @jdmcmah,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with Voya? You can see the connection method by navigating to Settings > Downloads > Connection Type. Do you receive any error codes or messages? What exactly occurs when attempting to download transactions?

    I look forward to your response.

    -Quicken Jasmine

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