Quicken Premier 2017 for Windows not downloading transactions from Keybank


Issue started 6-18/19-2023. No error messages. I tried resetting and then deactivating/reactivating. Both process seemed to work and said Quicken had successfully downloaded transactions yet no transactions appeared.

Best Answer


  • splasher
    splasher SuperUser ✭✭✭✭✭

    Subscription Quicken (2018+ in US, 2017+ in Cdn) are the only versions that support online banking (downloads).

    Unless you are Cdn, you shouldn't be able to download.

    Please confirm your version by going to Help→About Quicken.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • daniel baer
    daniel baer Member ✭✭

    Version is Quicken Premier for Windows Subscription, not 2017.

  • daniel baer
    daniel baer Member ✭✭

    One more reset and It's working now. Successfully downloaded the last six days' transactions.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Answer ✓

    But the title of this thread says 2017 … thus the reply that you rejected.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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