Fidelity Account Disappeared - Mac Version

@chan2023 What you need to keep in mind is that there are three companies involved in investigating and resolving a problem likes this: Quicken, Intuit (which handles connectivity under contract to Quicken), and Fidelity. It's likely that whatever caused an issue like this involves Intuit and/or Fidelity, and the teams at Quicken may have limited insight into the exact status of who's doing what to resolve it.

he moderators on this site post updates every week to acknowledge issues that remain open and unresolved; those updates almost never contain any new information and almost never have an ETA for a fix.

And Quicken never discloses what the problem was once things are fixed. It might be satisfying if they shared something like: "Some bozo at Fidelity made a programming change such that existing holdings weren't being reported resulted in Quicken wiping out those holdings; then the person at Intuit who deals with Fidelity connectivity was on vacation for a week and it delayed implementation of a workaround once Fidelity fixed their mistake." 🤣 But it'll never happen. They will never throw the financial institution or their connectivity partner under the bus and share that type of information. So problems are acknowledged with no ETA, and then one day things start working again and the alert is marked as resolved. I imagine Quicken considers sharing technical details of why an outage has occurred, or what is being done to resolve it, as information which wouldn't actually help the user in any way.

@xxangie711@aol.com Yes, there are lots of such reports. However, this is a Quicken Mac thread, so you might want to look int he Windows category for banking, or see this Alert posted by Quicken indicating they are aware of the issue.

What does bother me is Quicken has always treated mac users as 2nd class citizens. No amount of explaining what is going on behind the scenes will change my mind about the low quality Mac's have been handed by Intuit through the years.

Two quick notes. Yes, Intuit botched the development of a next-generation Quicken for Mac from 2007 through 2013 before the modern Quicken Mac debuted — in very raw and feature-incomplete form — in 2014. But Quicken hasn't been owned by Intuit for the past seven years, so continuing to blame Intuit is an old part of the story.

It's also worth noting that Macs are a much smaller part of the personal computing universe, and Mac users of Quicken are much fewer than Windows users. (Quicken doesn't disclose data on users by platform.) As a result of Quicken Mac generating less revenue than Quicken Windows, it's not surprising that the Quicken Mac development team is smaller than the Quicken Windows development team. You can call that "second class" treatment, but I think it makes sense that development resources are deployed in large part based on how much money each platform brings in. (And I'm a Quicken Mac user for three decades, who is very much interested in seeing new features and improvements in the program. 😀)

I have a client that bought an old mac just so he can continue to print checks from version 7 - because quicken can't figure how to bring forward features he relied on for years.

That seems odd, since modern Quicken Mac can certainly print checks. The Memo line isn't aligned optimally, but it doesn't prevent printing checks for those who need to.

@RGalinac I've never seen an instance where Quicken gave mass refunds. In most cases like this, the problem is more than likely is due to an issue at Fidelity or Quicken's connectivity provider, Intuit, rather than the Quicken program code itself. However, if you call Quicken support to register your complaint about the lack of resolution of the Fidelity issue, for the sake of good customer service, you sometimes find an understanding service rep who will be willing to extend your subscription by a month. Just be polite to them, understanding they aren't the ones who caused the problem, and ask for a subscription extension due to this outage. (I have read reports of people getting such an extension, but it's not a certainty. I guess it can't hurt to try — unless you decide your time isn't worth it for the ~$5 you'll get back. 😂)