Barclaycard not allowing me to add it

Jen81301
Jen81301 Quicken Windows Subscription Member ✭✭
edited September 2023 in Download, Add/Update Accounts (Windows)

I am trying to add Barclaycard but I keep getting an a cc-509 error that Barclay wants me to go to the website and change my password before adding. I did this but it still won't let me add to Quicken. Here's a screenshot.

image.png

I'm on Windows 11, Quicken version R51.10.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Jen81301,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    To clarify; are you trying to reactivate an account from Barclays that was already set up in Quicken, or trying to add it as a new account to Quicken?

    Thank you!

    -Quicken Anja
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  • Jen81301
    Jen81301 Quicken Windows Subscription Member ✭✭

    I am trying to add it as a new account on Quicken.

  • Jen81301
    Jen81301 Quicken Windows Subscription Member ✭✭

    @Quicken Anja - I am trying to add it as a new account on Quicken.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up.

    Could you please provide which instance in our financial institution list you are using to connect to Barclays? Also, since there are a few different instances listed, can you please try another instance and see if you receive the same or different result while trying to connect?

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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