Bill Manager Issues

Dan Miller
Dan Miller Member ✭✭✭
edited September 2023 in Errors and Troubleshooting (Windows)

I'm trying to make a check payment to a vendor i have used for years. When I get to the make a check payment screen it won't let me enter the $ amount, its grayed out. Last payment to this vendor was in July with no issues. How can I fix it our delete the vendor and start over?

Thank you,

Dan

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Dan Miller,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? Which vendor are you experiencing this issue with?

    I look forward to your response.

    -Quicken Jasmine

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  • Dan Miller
    Dan Miller Member ✭✭✭

    Hi Jasmine,

    I noticed it yesterday when I tried to initiate a check pay and it continues today. The last update was a couple of weeks ago and I haven't experienced any other issues. Haven't received any error messages or codes. The vendor is Armando Hernandez Gardening and the last time i had a check pay to him was 7/24/23. Thans for your help and have a great day.

    Dan

    Screenshot 2023-08-23 105655.png
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    This is just me firing a shot into the dark …
    Would accessing the Split dialog allow you to modify the amounts per split and, as a result, update the total amount? I have a similar situation on scheduled reminders with Split transaction dialogs.

    Or would clicking on "(use)" pull in the last payment's amount and Split dialog details?

  • Dan Miller
    Dan Miller Member ✭✭✭

    UKR

    Yes, I did that first thing this morning and it worked, soIi am back on track.

    Thank you

    Dan

This discussion has been closed.

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