Capital One online setup problems

Ronald@Holein1
Ronald@Holein1 Quicken Windows Subscription Member
edited October 2023 in Download, Add/Update Accounts (Mac)

Quicken freezes when I try to re-establish connection with Capital One.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    edited August 2023

    Hello @Ronald@Holein1,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? What exactly is occurring?

    I look forward to your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • BarryMo
    BarryMo Quicken Windows Subscription Member ✭✭✭

    I am having the same issue. I noticed that one of my bank accounts w Cap One was not getting transactions. I did an account reset and Quicken opens a browser session where you need to log into Cap One and authorize the use of Quicken. When that is completed and you go back to Quicken, Quicken hangs. I also tried via Adding an Account.

    Screenshot 1 2023-08-19 174306.png Screenshot 2 2023-08-19 174901.png
  • BarryMo
    BarryMo Quicken Windows Subscription Member ✭✭✭
    edited August 2023

    I was able to fix by (1) Deactivating ALL CapOne account (2) Validate and Repair the file (3) Add Accounts from Cap One and linking to the existing accounts

  • Ronald@Holein1
    Ronald@Holein1 Quicken Windows Subscription Member

    I was able to get my Capital one accounts linked again, but now the update process freezes constantly!

This discussion has been closed.

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