Are there issues updating with TD Bank?

gzakarianea
gzakarianea Quicken Windows Subscription Member
edited October 2023 in Download, Add/Update Accounts (Windows)

I have been trying for two days now using Quicken Subscription for Windows to update the three checking accounts I have at TD Bank but keep getting an error (see picture below). All of my other accounts update without issue, it's just TD Bank. I have updated the security inside online banking and it worked just fine after security was updated till Monday morning. Is there something I forgot to do or is this an issue with Quicken/TD Bank?

Thanks!

image.png

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @gzakarianea,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-393.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @gzakarianea,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-393.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • gzakarianea
    gzakarianea Quicken Windows Subscription Member

    Hey Anja!

    I tried disconnecting my main checking account and reconnecting it again as was mentioned in the article you recommended and it seems to have fixed all three somehow. I did one and all three seem to have downloaded. Not sure why it worked, but it did and I'm not arguing. 😀

    Thanks for the advice!

    Greg

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • markjrenna
    markjrenna Quicken Windows Subscription Windows Beta Beta

    It's not you. Same issue for me. So it's TD/Quicken's issue.

This discussion has been closed.

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