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    • Anyone have a resolution for the T-Mobile OTP issue in Quicken for Mac?

    Quicken Mac Subscription Member ✭✭
    edited November 2023 in Paying Bills, eBills & Scheduled Transactions (Mac)

    Does anyone know of a resolution for the T-Mobile OTP issue in Quicken for Mac?
    When trying to link to T-Mobile as an ebiller, I get the attached. The status says it is locked, but my account is NOT locked. This issue has been going on for MONTHS.

    T-Mobile ebiller error.png
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    Best Answer

    • Quicken Windows Subscription Moderator mod
      Answer ✓

      Thank you for your reply,

      It means there is a known connection issue and the majority of customers are not able to successfully connect to T-Mobile.

      Thank you.

      Quicken Kristina

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    Answers

    • Quicken Windows Subscription Moderator mod

      Hello @Paul_Testing,

      I looked into this issue on the server side. It shows the connection with T-Mobile is degraded, which is likely why you have been having trouble connecting. The issue has been reported to the proper channels for further investigation and resolution, though we do not have an ETA.

      Thank you.

      Quicken Kristina

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    • Quicken Mac Subscription Member ✭✭

      what exactly does "the connection with T-Mobile is degraded" mean?

    • Quicken Windows Subscription Moderator mod
      Answer ✓

      Thank you for your reply,

      It means there is a known connection issue and the majority of customers are not able to successfully connect to T-Mobile.

      Thank you.

      Quicken Kristina

      Make sure to sign up for the email digest to see a round up of your top posts.

    This discussion has been closed.

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