Zero Balance with JP Morgan

System
System Member admin
edited November 2023 in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: JP Morgan Retirementlink Issues.

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  • jimalati
    jimalati Quicken Mac Subscription Member

    Same issue for me, goes through the process, finds my account, links to existing, downloads and shows a zero balance in quicken. this just started doing this as of the last update to quicken. The link is in the image below, same as @ScottMcC

    Screenshot 2023-10-05 at 9.28.45 AM.png
  • ScottMcC
    ScottMcC Quicken Mac Subscription Member ✭✭

    Thanks @jimalati! At lease I know I'm not alone.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @jimalati,

    We recommend contacting Quicken Support directly for further assistance as an escalation may be in order. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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