USAA Federal Savings Bank error goes beyond Error CC-501

Dale Smythe
Dale Smythe Quicken Windows Subscription Member
edited December 2023 in Registers & Transactions (Windows)

I set up a USAA Checking account as an external account (not linked to the bank) and yet when I enter a transaction that transfers to/from that account, it does not show up in the register. This causes the balance to become incorrect.

Please look beyond the linked account problem.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dale Smythe,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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