Hung up on by Quicken Support

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Bob.
Bob. Member ✭✭✭✭
edited January 28 in Questions about using the Community?

I have a small licensing issue. Called support today. Agent kept telling me what I said my issue was which was not what I had said. Did not know eneough to really help and wanted me to screen share for a license issue. Totally not needed. I gave her my license number and she hung up on me.

This is why I try to avoid calling Quicken support. Luck ot the draw to get a great agent and as rare as that Royal Flush. in my experience, of course. I do boil when hung up on.

Just FYI.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Bob.,

    Would you mind providing the ticket number that was given to you during your Support interaction?

    Thanks!

    -Quicken Jasmine

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  • Bob.
    Bob. Member ✭✭✭✭
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    Hi Jasmine. I was not given a ticket number, unfortunately. She mentioned she was creating one, but never shared it. Maybe there is a note on my account.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Bob.,

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

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    Thanks!

    -Quicken Jasmine

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  • Bob.
    Bob. Member ✭✭✭✭
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    Thanks Jasmine. I got a concerned call from management. Appreciate the attention to my issue.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Bob.,

    Of course.

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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