Fidelity not showing accounts

OK. Since the process you have been trying to set up with is taking you through an "authorization" process it tells me that your setup is trying to get you set up with the new Express Web Connect+ connection method but that does not work for brokerage and IRA accounts.

You might want to try setting them up as follows:

Add Account > Fidelity Investments (type it in, do not click on the Fidelity logo) > Next > accept the terms > enter your Fidelity Investments UserID and PW > check the box for Save to Password Vault > Enter the account nicknames you would like to use for each of the accounts > Add Account > Next > Complete Investing. Your accounts should now be set up in Quicken.

What you will want to do is check on the IRA account to make sure it is set up correctly. Go to the Account Register > upper right Gear icon > Edit Account Details > General tab > make sure the account type = IRA and then select Roth IRA from the drop-down > make sure that Tax Deferred is selected > OK.

Are you now able to see both accounts in Quicken?

@Frankx - If you are getting a "success" message then it sounds like you probably have been trying to reconnect to Fidelity's new EWC+ connection. For QWin that EWC+ connection is just not working correctly, at least in part because it is not supposed to be including any DC connected Fidelity investment accounts.

When you do Add Account are you simply clicking on the Fidelity Investment logo? If so, instead of doing that, you might want to try typing it in and then selecting Fidelity Investments from the list of "Fidelity" FIs. That's what I had to do in order to get my DC connection restored, again.

But it also sounds like maybe you might have a runtime.dat file corruption issue. Are you seeing the last download date and time as well as the correct connection method directly beneath the Account Name in the Account Register? Here, shaded in yellow, is an example of the type of information you should be seeing:

If you are not seeing that information in Account Register along with some of the other things you mentioned, then it may be a good indication that you have this corruption issue. If this is a runtime.dat file corruption issue: There is no fixing of the file. It needs to be deleted. It's not a complex process but it might require resetting some or all of your download connections. There is also no risk of loss of data. If you wish to try it, here is link to a thread with the step-by-step process: Time date stamp [of last account update].

If your Fidelity accounts connection issue gets fixed by typing in "Fidelity Investments" (instead of clicking on the logo) during add account then you might not want nor need to try fixing this possible runtime.dat issue. But if it doesn't, you might want to give it try.

Hi @Frankx - I don't understand all of the issues surrounding the Fidelity migration to EWC+, as well. What I do know is that for QWin it should be affecting only the Fidelity Rewards Visa credit card (which is not working now, at least not for me) and should not be affecting anything to do with any investment accounts that previously had been set up with DC. (This EWC+ conversion affects QMac much more than QWin…more Fidelity FIs and accounts so my comments above might not be applicable to QMac users.)

When I got the prompt last month to reauthorize to EWC+ I went through the process but got an error message that it did not complete (I don't remember exactly what it said). My accounts still showed DC for the connection but downloads did not work anymore. I think I ended up having to deactivate each account and then do Add Account with "Fidelity Investments" and needed to carefully match the downloads to each account. Since then my Fidelity accounts have been downloading properly with no more prompts to reauthorize to EWC+.

Regarding runtime.dat:

For me, the no-downloads issue was not a runtime.dat corruption issue. It was simply a matter or the DC connection for Fidelity Investments had become broken and once that was fixed the issue went away. I only mentioned it as a possibility here because the symptoms you describe indicate that it might possibly be the cause of the issues you are experiencing….that and that I am seeing a fair number of posts in other threads where runtime.dat corruptions are the cause of their OSU issues.

Each unique Quicken data file has its own runtime.dat file. If the issue you are experiencing is a runtime.dat corruption issue it would affect only the one that your main data file uses. Your new test file would have it's own runtime.dat file so it is not surprising that you can download OK with that file. Maybe this is all another indication that your main data file has a corrupted runtime.dat file? Could be but the only way to find out for sure is to delete that runtime.dat file and let Quicken recreate it during your next OSU.

Also, runtime.dat corruption issues often start out affecting just 1-2 FIs. Over time it will often progress to include other FIs and after a while no FIs will update during OSU. So, having the issue only with Fidelity at this time is a real possibility.

The runtime.dat file is not saved in the Quicken folder where most of the Quicken files are located. For me the path is C:\ProgramData\Quicken\Inet\Common. Perhaps that is where it is located for you, as well. If you do not find it there, do a Windows search of your C-drive for it and that should find it/them.

Well, I certainly did not know that Fidelity has investment accounts that cannot be downloaded via DC….and I've been a Fidelity customer since at least 2010. This account correctly downloaded with DC in your test file?

I'm not 100% sure what the new EWC+ FI is for Fidelity. I'd heard that it might be Fidelity - Investments & Retirement Accounts which shows in the FIDIR file as being EWC (I wish the FIDIR would distinguish between EWC and EWC+ but it doesn't…just lumps them both together under EWC) and supports INVESTMENT (a very strong indication that this really is an EWC+ connection). But the URL points to their old Net Benefits URL so that is a bit confusing. However, NB is where Fidelity manages investment accounts for other entities, not just retirement accounts. So if that Fidelity account is really an account for another entity, then perhaps this might be the right one to use? I do not recall seeing this FI before the Fidelity migration to EWC+ last month so it might be worth a shot trying to set it up with this one. If you do, I'm guessing you'll need to make sure the account is deactivated first.

@Frankx - I really don't know much about what the issue is but I do know that there have been other posts that sound similar to what you've stated. And perhaps this Alert is applicable to your situation?: ONGOING 12/27/23 Fidelity Accounts Authorization Includes Investment Accounts.

Some of the other posts I've seen similar to yours I think said that they had tried to reauthorize when they were prompted to do so but it wasn't successful (because DC accounts were not supposed to be included in the EWC+ conversion). After that their DC connections were also shot and they couldn't reconnect. I keep reminding people to manually type in and select the Fidelity Investments FI when doing Add Account. Some have said that fixed the issue for them (like it did for me) but others have said it did not.

I really am at a loss right now. It would be nice if the Alert was updated with some new information.

Good to hear. In my test file I had been able to set up my Fidelity accounts with DC a while back but the Fidelity Rewards Visa card would not set up with with the new EWC+ connection method even thought that is what was supposed to be happening. Then yesterday I thought I would try to connect the Visa card, again, and it promptly set up and downloaded like it should.

So, maybe that Alert was what drove fixing both the DC and the EWC+ issues. But you know as well as I that we'll probably never find out what was changed to fix the problem for you and me. Just be glad that it's now fixed and move on (like always), right?

Hi @nelsonnyland

Just wondering - which types of Fidelity accounts are you having issues with (i.e. - bank, investment, credit card,…)?

Frankx

Hi again @nelsonnyland

Above you said "I always end up going through authorization on Fidelity's website, that then routes me back into Quicken and shows me the two accounts in a popup and then I proceed and it says success, but the accounts do not materialize."

I want to make sure that I understand clearly; when you say the accounts "do not materialize" - do you mean that the accounts are not found in your datafile at all - that is they are never setup? Or do you mean that your Quicken datafile has two accounts but there is no data (transactions, etc.) in them?

If the answer is the first - I would suggest that you take a new route and setup two manual accounts in your Quicken datafile using the "Add Account" and NOT try to connect them with Fidelity right away. When you get to the screen to "Search for your financial institution" click on the tab "Offline Account". Make sure that you choose the proper "type of account", (i.e. "brokerage" IRA, or other investments, etc.) complete as much of the setup as you can.

Once you do that, you may also want to enter a few recent transactions in the register manually; then close Quicken. Next, open Quicken and and click on the "Gear" icon in the upper right > select "Setup Online" > choose "Fidelity Investments" from the choices > then follow the prompts.

Let me know how that goes.

Frankx