Payments to send won't go away
I added a payment to wells fargo direct and sent the payment, but the reminder that I have payments to send won't stop. I have resent payments but the reminder still persists. When I exit Quicken it asks if I want to send the payments before I exit. I ran a validate/repair but issue still persists.
Quicken Business and Personal-R59.18 Windows 11 PRO current on updates
Comments
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Hello @Greg Brown,
To assist with this issue, please provide additional information. Were you able to verify that Wells Fargo received those payment instructions? Has the payment already processed/posted on their end? Is the account otherwise able to update? Are you receiving any error messages when you try to send the payment?
I look forward to your response!
Quicken Kristina
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Actually it was not a payment, it was a payment status update request. The payment was sent and received by Wells Fargo but has not PAID yet. it appears that the payment status request is still trying to send. I am able to update Wells with no error messages. All seems to be working fine except for the Payment Status Request.
Thanks,
Greg
Quicken Business and Personal-R59.18 Windows 11 PRO current on updates
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Thank you for your reply,
You mentioned you already tried a Validate/repair. If you haven't already done so, I would recommend that you run a Super Validate. Please save a backup file prior to performing these steps.
Super Validate:
- File
- Hold CTRL + Shift and click Validate and Repair File...
- Super Validate File
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for at least 5 secs)
- Reopen Quicken and see if the issue persists.
Let me know how it goes!
Quicken Kristina
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It found no problems, and the issue persists.
Quicken Business and Personal-R59.18 Windows 11 PRO current on updates
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Thank you for your reply,
The next step is to restore a backup from before the problem started (if possible) and see if the issue persists in the newly restored file.
I hope this helps!
Quicken Kristina
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I deleted the transaction that had the status update on it, and added it back as a manual entry. Problem resolved. I would like to know why it happened. I had submitted a problem report to support about a week ago…
Quicken Business and Personal-R59.18 Windows 11 PRO current on updates
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Thank you for the follow up,
When there are issues with Direct Connect Bill Pay, it's generally either a file specific problem or an issue where the financial institution is sending incorrect/outdated information. Since deleting and recreating the transaction resolved the issue, it was most likely a file specific issue.
Thank you!
Quicken Kristina
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