Mobile App V7.0.0
Unable to add or modify transactions. App just freezes and you have to close it down will not sync either
Comments
-
Been told by Quicken help team that there is a known issue with the App
0 -
from iPhone (iOS17.3.1), Quicken Classic now freezes whenever I try to save a new manually entered transaction.
1 -
(iPhone 13 mini)
0 -
Snap.. Been on chat with Quicken help for hours trying to resolve only to be told that they are aware of issues with the latest version 7.0.0. Hopefully won’t take them long to respond
1 -
Same here. But I found a workaround. If I sign out and sign back in, the transactions will be recorded properly. If I close the app, and re-open it freezes again. The only way is to sign out before closing the app and sign in again when I start the app. Painful, yes, but it works.
I sure hope this is resolved quickly.0 -
[Removed - Rant/Disruptive] I rely heavily on the mobile app for recording and tracking transactions, and clearly this new version is broken. This, on top of In the past 6 months half of my credit cards no longer sync with Quicken [Removed - Rant]. A working mobile app is an absolute must. [Removed - Rant]
1 -
yes I found this to be the only solution too
0 -
Once the newest iOS mobile update (7.0.0) is installed, the app will sync to the cloud ONLY on the first time the app is signed into. After than, if the app is simply closed and then re-opened (without signing out, and then signing back in) it will not sync to the cloud! No new transactions can be entered using the app, previous transactions cannot be updated, etc.
0 -
{screenshot from Apple app store of recent update releases)
0 -
they just need to roll back to the previous version
1 -
similar to Matt70 above, I was also informed by customer support phone rep at Quicken this morning that their engineers are now aware of this flaw, and are working to remedy it
1 -
Add me to the list having the same issue and solution. As noted above, if you close the app the freeze issue returns unless you sign out and back in. Rinse and repeat.
0 -
I also note that I tried (a) resetting my cloud in Quicken desktop and (b) deleting and reinstalling the mobile app. Neither fixed the mobile app freezing issue noted in this thread.
1 -
Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. In the meantime, if you could, we ask that you please provide screenshots in order to contribute to the investigation.
Also, if you can reply to this thread with what iOS or Android version you're currently using, that will also help narrow down this issue.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
I am using iOS 17.3.1
0 -
Screen shot? Sure! [Removed - Speculation/Rant]
While you're at it, consider moving the save button off of the very bottom of the screen, as per apple guidelines - all recent iphones use the bottom of the screen for closing the app and other system level type stuff.
Presumably we'll have the fixed version today at the latest. At least roll back to a functional version if you can't actually fix it.
1 -
I'm using iOS 17.3.1
0 -
Thank you for the screenshot and providing the iOS version.
We have been able to replicate this issue internally and it has been forwarded to the proper channels for further investigation, though we do not have an ETA on resolution at this time.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I see that a software update just became available in the iOS App Store. I assume this will address the bug we have been discussing?
0 -
Yes, the new Mobile app release 7.0.1 is put in place as a fix for the current issues reported under 7.0.0.
Let us know if you still experience any further issues! Thank you.
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.2 -
thanks for the speedy fix Quicken
1 -
Still having issues with 7.0.1 but not as bad as 7.0. I am on the latest version of iOS (17.3.1). 7.0.1 crashes often, logs me out, typing in info and amounts drags, etc. I'm also seeing duplicates of transactions, but for whatever reason it does not affect the account balance and the duplicates disappear after a time. But at least it lets me enter transactions, which it could not do in 7.0.
If you guys could investigate further that would be great. Thanks!
0
