Quicken Passcode & Touch ID Settings for Mobile App

leroyweaver
leroyweaver Quicken Windows Subscription Member
edited June 23 in Using the Mobile App

Where do you find the settings for pass code and touch ID in Quicken mobile? Ive just wasted well over an hour and half looking for this. 6 weeks ago I wasted a similar amount of time trying to find it and eventually did find it (not in a logical place but it's there somewhere) but today I simply can't find it. I know it is set on the mobile device and would expect to find it under "settings" tab but that doesn't yield any options let alone one for pass codes. It is a shame that this setting is not enabled by default. It takes more security to get to the so called help community than it does to get to the Quicken data. If the phone is unlocked the Quicken data is wide open, how absurd.

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Comments

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited May 19

    Try clicking on the sandwich icon in the upper right left & selecting "Profile". That's where the Face ID setting is on my phone, so it's where I would expect to find Touch ID as well. I don't know where you set the passcode on mobile.

    Edit: Verified Touch ID is there on my old iPad.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited May 20

    yup - Hamburger icon upper left —> Profile —> Passcode & Face ID —>

    Only has slider for Face ID … no Passcode

    BTW - what is "Passcode" ?

    IMG_3835.jpeg

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited May 20

    yeah … what or where is this “Passcode” -

    I searched around and all forum postings were closed without actually answering the question - I’ve tried looking for Help or User Guide but wasn’t able to find anything…

    Also - wonder if Quicken Mobile App settings are different between Apple iPhone/ipad vs Android ?

    https://community.quicken.com/discussion/7867201/reset-mobile-app-pin

  • Austin@
    Austin@ Quicken Mac Subscription Mac Beta Beta

    @Ps56k2 Strange…it used to be that you could choose to set up a numeric passcode instead of using Face ID or Touch ID, but I don't see that option anymore.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited May 20
    https://community.quicken.com/discussion/comment/20434935#Comment_20434935

    yeah - and guessing the Passcode is more like a PIN to access the app….
    but, like we both have found - it doesn't appear to exist -

    Also - it appears that the Mobile App does not "timeout" once you have logged into it…
    it is always accessible as long as your phone is unlocked….. maybe that was the reason behind the Passcode/PIN -

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    just tried on our iPad - and the Passcode feature is actually there as shown below.
    So … iPhone doesn’t show it and iPad does show it - and both have Quicken App 7.1.0

    IMG_0252.jpeg

  • Austin@
    Austin@ Quicken Mac Subscription Mac Beta Beta

    @Ps56k2 Does your iPad have either Touch ID or Face ID capabilities? I'm wondering if it only gives the passcode option if the device the app is installed on doesn't have the ability to do Touch ID or Face ID.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited May 21

    iPhone 13 - device Face ID enabled

    iPad 10 - device Touch ID is NOT enabled

    Both have the usual device “passcode” feature enabled for 6 digits

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    I was able to get Quicken to give me the passcode option on an iPad with Touch ID only after I deleted all the stored fingerprints so that Touch ID no longer worked; the passcode option replaced the Touch ID option. And once I added a new fingerprint to get Touch ID working again, the passcode option went away & and the Touch ID option came back. So it does seem that passcode is only available when it is the only available option.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    Did you get to actually specify your own Quicken Mobile "Passcode" -
    or was it just to enable the iPad device Passcode (lockscreen) to be entered after the Quicken Mobile timeout ?

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited May 23

    @Ps56k2 It's the device passcode, not one unique to the Quicken app. But it is an app-specific lock screen - even if you just unlocked the device you have to enter the passcode a second time to get into the app.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    yeah - that's what I guessed when I tried it on our iPad - a basic access & timeout - using the DEVICE passcode -
    just like the device itself uses the device Passcode and lockscreen timeout (if setup that way)

This discussion has been closed.

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