Ohio STRS CC-501

SaaS_is_annoying
SaaS_is_annoying Quicken Windows Subscription Member ✭✭
edited August 2024 in Errors and Troubleshooting (Windows)

Excited to see NRSSTRS added as an account option, but every time since it first showed up a couple months back, I get CC-501 while trying to link. At first I figured it was just the growing pains of a new "bank" but at this point, there's definitely something wrong. Ideas?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    CC-501 errors or "not your fault" message from one or more banks

    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

    Support needs to obtain your download log files to be able to dig a little deeper to try to resolve this issue for you.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @SaaS_is_annoying,

    We do currently have an active alert regarding CC-501 errors with multiple financial institutions. You may follow this link to access that alert, which you can bookmark for further updates. 

    As per the alert: If you are experiencing this issue, we advise that you please contact Quicken Support directly for further assistance.

    I apologize for any inconvenience caused.

    -Quicken Jasmine

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