American Express Banking not connecting - CC-502 (QWIN)

Final post on this topic.

Tried to update today and Quicken went back to 501 error after 4 minutes of "processing". The really weird part is that I also got a very delayed (after One Step timed out) 2FA code from Quicken. While it's been fun… I quite and have removed AMEX from One Step download. Like many others; I'll decide what to do next.. I appreciated the chat and will most likely be in touch again on another topic.

Ok so now my problem just got worse and Quicken put a "do not enter" sign in front of my account and says they can't update it. Even if i download transactions to it. What is going on??

Finally resolved, was able to connect and download. Took quite awhile but grateful for the fix. was about to move savings to a different bank.

When I read this I was hopeful that this issue was resolved. Unfortunately I am still unable to connect to my American Express Savings via American Express-Banking. When I try to do so I get a message stating "Quicken Couldn't Find Any Accounts to Add" and instructing me to contact American Express. Of course when I do so I get the standard "we don't support Quicken" answer which they've been saying for the last 4 years.

I believe i did the same as JimS1, which i had tried numerous times earlier this month unsuccessfully but which now worked.

I went to online services on the account and deactivated the online setup, then chose reconnect. It asked for authentication codes twice during the process and asked whether i wanted to set up a new account or link, but now it is connected as

"Financial Institution: American Express - Banking. Connection Method: Express Web Connect"

Unlike JimS1 i DID have new transactions and they loaded correctly, so hopefully this is solved.

As an aside, as a temporary workaround i had also attempted earlier this month to download transactions directly from American Express as an OFX data file, but when i imported into Quicken it wouldn't allow me to add it to my existing account. I then resigned myself to having a historic pre-July 2024 account (no longer working) and then a new account file i would have to manually update every month by downloading the OFX file. Additionally annoying is that all transactions imported into quicken as deposits, even those that were actually payments.

So i'm glad the main account is working again, at least for now….

I found out that Intuit is the entity that is actually working with American Express on this issue at the behest of Quicken.

The inaccuracy of this statement has been known since the beginning since many gave been connecting all along.

It's working again for me, started this past weekend (American Express-Banking). I tried again this morning and after entering the code it updated like usual. At this point I'm going to wait and see as I opened a Cash Plus account at Vanguard and might still move everything over, but I'm not in a big rush now given this recent turn of events.

@brpqkn
What part is inaccurate?
For me, Quicken had been connecting to AMEX FSB for several years. Several weeks ago it stopped, and, when trying to reauthorize, started throwing errors.

This last weekend it started connecting again (at least it didn't throw an error), but required reauthorizing each time I restarted Quicken - as if it were not storing a credential.

I started testing [censors won't allow third party software references on this community forum] as an alternative. It does not throw a connection error - seems to work. I have no transactions to download, so I suppose I cannot state definitively that it is or is not connecting. I won't know that for a couple of weeks.

The statement I quoted was from an earlier post: @annegchodosh on 10 July. I should have referenced it better. The poster said they'd called AMEX and reported what they were told.

@brpqkn

I see. I didn't realize you were agreeing with me. Thanks.
Actually, I didn't have enough interest in the problem to have read the multiple issues and comments from over the years. I was reading just just this thread, saw the comment, and responded to it.

The 'official' post, by Kristina (2024-07-01) is still unresolved - 29 days later. This was the error (or maybe CC-506/FDP-106 ) I was getting for over two weeks until I finally disconnected the account.

As for looking at other alternatives: if this was the first and only (or second or third) time, then I'd just wait it out. But after the Chase debacle, and Bank of America a few years ago, I'm seeing a pattern. I'm just checking the landscape as it were. Perhaps Quicken is still the best option.
(As an aside: I've logged in to the AMEX site, and it DOES NOT have a link to the security options that would toggle 2FA, activity alerts, or authorized connected apps).

decided not to wait and opened a Discover Online Saving account. Thye have a $250K incoming/outgoing limit per 30 days so, next month, I'll be able to transfer het rest of ny funds close the AMEX Savings account.

Any bets on whether or not Quicken will fix this by then? I'd say NOT - 100 %

I'm not basing my portfolio on whether an app can connect to it. Rather, I'm looking at whether a different app better suites my needs.

A couple weeks ago it started working, where I could sign in and link my account. However, there still seems to be some sort of issue. I have 2 accounts on my login (mine, and a linked family members). Quicken shows both accounts, twice. Each of the "2" copies of my account have separate issues. One will link, and then fail on the first update. The other will also link, but then shows the transactions from the other (my family members) account, and also changes my opening balance (incorrectly). I tried linking all 4 to 4 new Quicken accounts to see what would happen. 2 of them (one from each account) fail on an update, and the other 2 both pull down transactions almost randomly from either account. ie, both accounts show transactions from one of the accounts (it's seems random, as if I re-add the accounts multiple times sometimes they both have transactions from mine, or the other).

This is probably due to another issue with AMEX's new setup (or Quicken reading the accounts wrong). Everything was working fine previously.

Ah, nice! I just gave it a try and it only showed the two accounts once and I got mine re-linked. So far so good as it also didn't mess up the opening balance like it was doing previously. Will have to see how it goes with new transactions.

Same with asking for the security code every time. Annoying but not a deal breaker.

Thanks for letting me know!