Not Downloading Any Transactions

richard172
richard172 Member ✭✭
edited December 2024 in Errors and Troubleshooting (Windows)

On all accounts. Says it's connected seems to run the update but no transactions are downloaded. Happening across accounts from different institutions. Tried re-setting one account. just keeps doing it. Keeps saying 0 transactions downloaded./

Any thoughts?

Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Best advice is to contact Quicken Support

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @richard172,

    You can try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Should that not resolve the issue, then as Splasher stated it would be best to contact Quicken Support for further assistance and possible escalation if they see fit.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    November 11 is a federal holiday so my institutions transactions from Nov. 9 thru Nov. 12 will be posted Nov. 13.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

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