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    • American Express eBilling not connecting (Q Mac)

    Quicken Mac Subscription Member ✭✭
    edited December 2024 in Paying Bills, eBills & Scheduled Transactions (Mac)

    Under Bills & Income in Quicken Premier Mac, Amex stopped connecting and I've been unable to reconnect. Amex sits in the Pending eBiller status box and does not resolve.

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    • Moderator mod

      Hello @geostone1,

      First, I suggest deleting and re-adding the ebiller. You can do so by navigating to Bills & Income > Three dots > Unlink ebill. You can then re-add the bill by navigating back through the same pathway and choosing Link ebill then proceeding to login using your normal information. 

      Let me know how it goes!

      -Quicken Jasmine

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    • Quicken Mac Subscription Member ✭✭

      Thanks, Jasmine, but that did not work. I even deleted the series of Amex transactions, closed and reopened Quicken. Then, tried to link the eBill again.

      Screenshot 2024-11-20 at 11.42.46 AM.png
    • Moderator mod

      Hello @geostone1,

      Thank you for attempting those troubleshooting steps.

      Since the American Express biller shows as healthy and these troubleshooting steps have failed, I suggest contacting Quicken Support for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

      I apologize that I could not be of more assistance!

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

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