One Step Update Issue with USAA/CC-505 (QWIN)

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20472399#Comment_20472399

    Thank you! The link is not broken, this alert was marked resolved and archived. I am sending the new logs to my team so they can investigate this further.

    -Quicken Jasmine

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  • Randall.G
    Randall.G Quicken Windows Subscription Member ✭✭

    I have done the reset procedure.

    Still no updates from USAA

  • nmestanas
    nmestanas Member ✭✭✭✭

    @Randall.G Did the update end with an error or just 0 (zero) new transactions?

    Today I connected fine, both accounts updated, 0 new transactions since yesterday. Logged onto USAA and confirmed balances match.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @nmestanas,

    Thank you for coming to update us, we are happy to hear that this issue is resolved for you!

    -Quicken Jasmine

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  • Randall.G
    Randall.G Quicken Windows Subscription Member ✭✭

    @nmestanas - the update did not work - No errors. It appears like it's working. But nothing downloads.

    Plenty to download

  • schmieg
    schmieg Quicken Windows Subscription Member ✭✭✭

    Randall, sometimes you have to reset up One Step Update settings after these things happen - not every time, but now and then. Might want to check that out.

  • Randall.G
    Randall.G Quicken Windows Subscription Member ✭✭

    Resetting the one stop update was the first step in the script.

    Unfortunatly, did not work

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Randall.G,

    I apologize that you are still experiencing this issue.

    First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID) image.png
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

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