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Ending balance and current balance in account list display includes reminder transactions

leishirsute

Has this always been the case that the ending and current balance displays in the account list include reminders? Is there any setting to have the ending and current balance in the account list display not include reminder transactions? This seems to be occurring only for Investment type accounts.

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leishirsute

This issue appears to be related to the problem reported at:

https://community.quicken.com/discussion/7957960/r60-14-or-lower-show-ending-balance-in-account-bar-now-considers-future-transfers

which needs to be fixed. Reminders should not be part of current or ending balance.

leishirsute

Are there any suggestions by the experts to stop reminders from being added to the Account Bar ending and current balance for investment accounts? This seems to be a bug.

Quicken Anja

Hello @leishirsute,

We appreciate you bringing this to our attention, and I apologize for receiving a delayed response as I am just now seeing this post.

I attempted to replicate this issue but was not able to do so. Therefore, I'd like to gather some additional information first to further investigate it.

When did you notice this issue first begin to occur? Was there anything significant that happened prior to the first time you noticed (i.e.: One Step Update, installed new Update Release, etc.)?

What, if any, troubleshooting have you tried so far?

Additionally, can you please confirm where on your computer your data file is located? Do you have it stored in a folder located on your local hard drive (C: Drive), on in a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?

Thank you!

leishirsute

@Quicken Anja

I attempted to replicate this issue but was not able to do so. Therefore, I'd like to gather some additional information first to further investigate it.

When did you notice this issue first begin to occur? Was there anything significant that happened prior to the first time you noticed (i.e.: One Step Update, installed new Update Release, etc.)?

+ After updating to R60.20, but it may have been there before and I just didn't notice.

What, if any, troubleshooting have you tried so far?

+ I've done Validate and SuperValidate

+If I delete all investment Bill and Income Reminders for the account, the ending balance and current balance are correct.

+ It is stored on local C drive folder.

I was able to recreate on a test datafile:

1 - Started a new datafile called test.

2 - Create a dummy investment account.

3 - Add a scheduled deposit dated for 2/1/2025 for $200.

4 - Exit Quicken and restart it.

4 - The account bar in the test datafile shows an Ending Balance = $200 for the account even though the account has a $0 balance.

I attached the test datafile. Remove the .pdf after saving. Use your own Quicken login to access. Look at the account bar with Ending Balance of $200 even the account register has no transactions. There is one Reminder transaction of $200 which is what is included in the Current and Ending balance. It seems like a bug to me.

I noticed that $200 shows up for Ending and Current Balance in the Account Bar, because the only reminder is overdue.

If you create a scheduled income reminder for $400.00 and date it 3 days from now, the Current balance will be $200 and the Ending Balance will be $600, even though there are no transactions in the register. Quicken is including scheduled reminders in Ending and Current Balance amounts in the Account Bar. This seems wrong. Reminders should not be included in the balances. Current balance should include all register transactions as of today. Ending balance should include current balance + all future dated transactions IN THE REGISTER, not in reminders. Reminders are just that and may never be accepted.

test.QDF.pdf

Attached is the datafile with 2 income reminders as described above.

test.QDF.pdf

I hope you can show me that there is some setting that tells Quicken not to include Scheduled Reminders in the account bar balance. I haven't located such a setting.

leishirsute

Additional info: The reminders are also included in the Account Balances report which makes the report incorrect regarding current balances.

Quicken Anja

Thank you for following up and providing detailed information!

Apologies for the delayed response—I’m just now seeing your message from the 4th.

I wasn’t able to open the test file you provided (it’s not allowing me to remove ".PDF" from the file for some reason). However, I just attempted to replicate the issue again after updating to the latest release, but I was still unable to do so.

Since a new staged release is now available, I recommend updating to R61.16 to see if the issue persists. Navigate to Help > Check for Updates and see if you're prompted to install it. If the update isn’t available in-product (since it's a staged release), you can manually download and install it using the link found in this support article.

Let me know how it goes!

leishirsute

I can send the test datafile as an email attachment if there is one you want me to send it to.

Windows should be set to show filename extensions in order to be able to remove the .pdf.

I was able to download the file from my earlier post to my TEMP folder and remove the .pdf extension.

I've reported the issue as a bug. It's very frustrating because ENDING and CURRENT balances for investment accounts are not being reported correctly in the account bar and the Account Balances report when there are investment reminders.

R61.16 is not for all users yet and the issue is not shown as a fixed issue in the release notes.

I'll try to contact support about this.

leishirsute

UPDATE:

I spoke to support and they escalated this issue to 2nd tier support.

2nd tier support acknowledged that cash accounts have the ability to show no reminders in the account register, while investment accounts do not have the ability and add the reminders to the register regardless. They agreed that this needs to be fixed but it is not considered a bug and needs to be submitted as an idea to the community. SO I will submit an idea to the community.

Quicken Anja

Thank you for the update!

I appreciate you confirming this with Tier 2 support. It’s interesting that they consider this expected behavior, especially since I wasn’t able to replicate it on my end. I’ll check internally with my team to gather more insight on this.

In the meantime, submitting it as an idea is a great step, and I hope it gains traction for future improvements.

Thanks again for following up!

leishirsute

Support shared my screen and saw the issue recreated. The share screen capability was very helpful.

Although I had hoped the issue would be treated as a bug, I was pleased with the support I received.

leishirsute

By the way, the idea to vote on is:

https://community.quicken.com/discussion/7959943/provide-ability-to-stop-reminders-from-automatically-being-added-to-investment-account-balances

mshiggins

I am skeptical that it is intentional to include un-entered reminders in investment account current and ending balances.

I have tested in my trusty Q2017 R15 and un-entered reminders are NOT included in account current or ending balance in either the Account Bar or Account List. I tried with a plain investment income reminder categorized to Other Inc and a dividend income reminder.

So apparently this “intentional” feature was added after Q2017. Perhaps we could ask when this feature was added?

leishirsute

https://community.quicken.com/discussion/comment/20475853#Comment_20475853

I agree. But the powers that be said otherwise and I was poor at convincing them it is a bug.

Quicken Kristina

Hello @leishirsute,

Due to how similar this issue is to a couple existing reported issues (CTP-11363 & CTP-11624), I'm going to forward this issue to the proper channels for further investigation and resolution. If you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CBT-573)

leishirsute

@Quicken Kristina I had originally submitted a Problem Report for this issue.

leishirsute

I just want to add that this issue also affects the Account Balances and Networth reports. They also include reminder transaction amounts which results in displaying incorrect current balances in those reports.

Jim_Harman

To be clear, the issue is with Reminders that are overdue or due today, not investing transactions that have the Action of Reminder as might be implied by glancing at the screenshot.

I created a monthly Transfer Reminder for $100 from an investing account to a checking account starting on 1/4/2025, so as of 3/4/25 there are 2 overdue Reminders totaling $200.00 and $100 due today. These Reminders do not appear in the account's Transaction List and do not affect its cash balance, but the amount shown in the Accounts bar is $300 less than the Total Market Value in the Transaction List. This is extremely confusing.

For me the balances shown in the Account List, the Net Worth, Account Balances, Investment Performance, and Portfolio Value reports and the Investing > Portfolio views were not affected by the unaccepted reminders. Only the Accounts Bar is affected. Setting the Accounts Bar to Ending Balance also does not affect the balance shown there.

I am running R60.20.

leishirsute

Correct about scheduled reminders vs action of Reminders in investment accounts.

I tested using the test datafile I posted earlier in this discussion and agree, you are correct. The Net Worth and Account Balances reports do not include the scheduled reminders. Thanks for correcting.

Attached is the datafile with 2 income reminders as described above.

test.QDF.pdf