Bills says T-Mobile account is locked. It isn't.

Craig Hollister
Craig Hollister Quicken Windows Subscription Member ✭✭
edited March 13 in Paying Bills, Online Billers & Reminders (Windows)

Title says it all. There are other closed discussions with similar symptoms - but the problem is not fixed for me. Can anyone out there add an Online Bill for T-Mobile?

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Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please consider this:

    cap71 avoid late fees.PNG
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Craig Hollister,

    Thank you for bringing this issue to our attention. I have taken the time to further look into this issue and I can see that your T-Mobile account is locked. The message mentions that you need to sign into the T-Mobile website to address your issue. First, I suggest checking your accounts on the Tmobile website for third-party access or perhaps for a direct message from T-mobile. If you are unable to locate anything, then I suggest calling T-mobile directly for further assistance. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications such as Quicken.

    I hope this helps!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Craig Hollister,

    Please keep us updated on your progress with this issue!

    Thanks!

    -Quicken Jasmine

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