AXOS Bank Downloads in Quicken - Still fails - Any Solution available yet?

Quicken Windows Subscription Member ✭✭
edited March 29 in Download, Add/Update Accounts (Windows)

WHY DOES THIS DISCUSSION KEEP GETTING CLOSED (and hence the inability to comment)? THE FOLLOWING STRING IS FROM ONE OF AT LEAST TWO PREVIOUS DISCUSSIONS (SAME TITLE +/-) THAT HAS BEEN CLOSED, REOPENED, CLOSED AGAIN, ETC. WITHOUT US HAVING SEEN A SOLUTION YET. If there is a resolution ("Q" STATED BELOW THAT IT HAS BEEN RESOLVED), please let us know what it is and if not, please let us know if it is still being worked on. I'm still having the same issue with AXOS. Thanks,

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"REOPENED 1/15/25

This Alert has been reopened due to receiving reports from users that the issue remains ongoing. Our teams continue work on this, though we do not have an ETA available at this time.

We apologize for any inconvenience and appreciate your patience! Thank you.

-Quicken Anja
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_______________________________
Quicken Anja
Quicken Anja Moderator mod
January 22

UPDATE 1/22/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

-Quicken Anja
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__________________________________________________
Quicken Anja
Quicken Anja Moderator mod
January 29

RESOLVED 1/29/25

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

Thank you!"

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Comments

  • Quicken Windows Subscription Moderator mod
    edited February 16

    Hello @Laserjock,

    If you are referring to the previous discussion by the same title, it would have been closed due to being inactive for at least 30 days.

    AXOS Bank Downloads in Quicken - Still fails - Any Solution available yet?

    Laserjock

    If you are referring to the status of the Community Alert, we update the alert to reflect the status showing in the internal alert. Typically, if an alert is marked resolved, it's because our teams believe the issue should be corrected. It gets marked reopened if our teams find that the issue is still persisting after it was marked resolved.

    I hope this helps!

    Quicken Kristina

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  • Quicken Windows Subscription Member ✭✭

    Hi Kristina, The alert says "resolved". If that is so, could you please provide a link to the solution that Q has posted or repost your solution here. For instance there are several AXOS links for logon if you try and add them as an account. Which of these "banks" should be selected and what procedure should be followed for a successful connection and download? Please advise. Also, do you want us to keep posting that nothing is working to keep the 30 day window open? I don't like to just keep posting this and was awaiting a solution to be posted before trying to connect and download from Axos again and then I would post that I was successful or unsuccessful in my attempt. Thanks.

  • Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    The alert was recently reopened. When I check the ticket, it shows the issue is still being worked on. No ETA or additional information is available at this time.

    Discussions on the Community are not the same as creating a Support ticket. Discussions get closed after about 30 days of inactivity, whether an issue is resolved or not. Closing a discussion on the Community has no impact on any alerts or tickets that were being discussed. If you want to keep a discussion open, you would need to post every few weeks, to keep the discussion from being inactive. That said, you can create a new discussion to follow up on the status of the issue.

    Thank you!

    Quicken Kristina

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  • Member ✭✭

    Seems the Axos Business servers no longer work despite quicken wanting to use them for business account. I had a Auth error and went to re-setup, no good and after a password change got a new error but still no good. Axos moved away from a separate business platform so likely releated. I ended up using Axos Bank DC instead. First time through I had to go visit the link that popped up and authorize. Once I did in quicken trying setup again then re-linked the accounts. Quicken might need some better error messages around this. I wasted hours on trying to figure this out.

  • Quicken Windows Subscription Moderator mod

    Hello @daqs,

    Thank you for sharing your feedback. You mentioned that the error messages weren't very helpful. When I check on our end, I can see there was an invalid credentials error (CC-503), which typically happens if there is something incorrect about the credentials or if the login credentials aren't recognized. Is that the error you were seeing on your end also? If not, what message did you see?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Windows Subscription Member ✭✭

    😀 Thanks @dags for your comment above. I tried linking with Axos again using your suggestions and process (I had tried this unsuccessfully several times before) and this time it finally worked. I don't know if Q has made some changes in their latest update or what, but the link was finally established and my transactions were successfully downloaded. Thanks Kristina for keeping this conversation open as well.

  • Quicken Windows Subscription Moderator mod

    Thank you for the follow-up @Laserjock,

    I'm glad to hear that the resolution @daqs found worked for you also.

    If you need assistance, please feel free to reach out!

    Quicken Kristina

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