Citi Wealth Investments unable to communicate with Quicken

GaryB1 · February 6

Feb 5, 2025

https://community.quicken.com/discussion/comment/20473228#Comment_20473228
It is already February 5. I am still unable to connect. What happened to by end of January?

"Not that I'm totally optimistic that the time frame will be accurate, but at least it acknowledges the issue and gives a projected restore date."

Quicken Jasmine · February 6

Hello All,

I understand how frustrating this situation must be, and I truly appreciate your patience. I’ve checked our internal ticket, and I can confirm that our team is actively investigating the issue. At this time, we don’t have an estimated resolution timeline, but I will keep you updated as soon as there are any developments.

I appreciate your understanding, and we’re working to resolve this as soon as possible.

(CTP-11489)

kevbo · February 8

With all of us affected for now almost three months, not obtaining services for which we are paying Quicken, losing investment returns because we can't properly manage our portfolios, perhaps it's time for the users to band together and explore legal action with the help of a class action attorney. I've escalated this to the highest levels of Citibank and as of a week ago, was promised resolution within 2-3 weeks. If that doesn't happen, I'll be reaching out to a class action attorney for his or her advice and guidance in this matter. At least we stand a chance at some compensation for our losses.

kevbo · February 14

I just received a call from CitiWealth advising me that they completed the testing of the new connection and the testing revealed some issues which must be addressed, however they are expecting resolution next week (the week of 2/17/2025).

jainraje · February 14

I won’t hold my breath but this is promising. Keep us posted. Thanks for your update. Good to hear Citi is actually putting some focus on resolving.

RL108 · February 18

Did anyone have any success??

Quicken Jasmine · February 18

Hi everyone,

I know this has been a frustrating experience, and I sincerely appreciate your patience. Our team is aware of the issue and is actively looking into it. While we don’t have a specific timeframe for a fix just yet, we’re committed to keeping you updated as soon as we have more information.

Thank you for your understanding—we’re working hard to get this resolved as quickly as possible.

(CTP-11489)

kevbo · February 21

I received another call from CitiWealth updating me on the status of this issue. It appears they are within days and are expecting a solution early next week. As had been reported earlier, it appears that there were hack attempts exploiting the Quicken-CitiWealth connector which is why it was shut down. They are in the final stages of testing a solution that will include multifactor authentication which will improve the security of the connection. I was promised an update next week if for some reason they are unable to take the solutions live. It sounds like we are painfully close.

kevbo · February 25

I just received a call from CitiWealth. The connection has been restored!! However, there are a few steps you need to take. First, under properties for your existing Citiwealth account, turn off the online services and then where it says Financial Institution under General change it some thing different like "CitiWealth2". Click OK. Then re set up the download and select Citi Personal Wealth Management. When you do that the first time, it will fail to connect, however it will give you instructions to log on to "https://investments-citi.netxinvestor.com/" . Once you login, go to your profile picture in the upper right and select security. Click on Security Settings, and then Quicken. You will then be able to approve your connection. Once it's approved, it will last for 60 days and you'll have to reauthorize. After you approve it on the website, click Try again in quicken to connect and it should go in and your transactions for the last 3 months will download.

And I hope that Quicken comps my upcoming subscription fee this year for all the work I did in getting Citi to finally fix this!!!

RL108 · February 25

Thank you Kevbo!!

jainraje · February 25

thanks for the update. Good to hear citi have a solution but it is not a well thought out solution which is typical of citi. having to reauthorize every 3 months and then forced download of 3 months of transactions. Very lame.

kevbo · February 25

jainraje

Feb 25, 2025

thanks for the update. Good to hear citi have a solution but it is not a well thought out solution which is typical of citi. having to reauthorize every 3 months and then forced download of 3 months of transactions. Very lame.

You only have to reauthorize every 3 months. You can download transactions every day without reauthorizing. Agree the 90 day reauth isn't great but I guess I'm so relieved to have connectivity back that I've been beaten into submission to accept it lol

jainraje · February 25

thanks for keeping us updated. Good luck and enjoy the restored transaction download.

oblong · February 25

Thank you, Kevbo. I am up and running again thanks to your efforts and instructions. Much appreciated.

Spqr753 · February 26

works, thank you!

Quicken Jasmine · February 26

kevbo

Feb 25, 2025

I just received a call from CitiWealth. The connection has been restored!! However, there are a few steps you need to take. First, under properties for your existing Citiwealth account, turn off the online services and then where it says Financial Institution under General change it some thing different like "CitiWealth2". Click OK. Then re set up the download and select Citi Personal Wealth Management. When you do that the first time, it will fail to connect, however it will give you instructions to log on to "https://investments-citi.netxinvestor.com/" . Once you login, go to your profile picture in the upper right and select security. Click on Security Settings, and then Quicken. You will then be able to approve your connection. Once it's approved, it will last for 60 days and you'll have to reauthorize. After you approve it on the website, click Try again in quicken to connect and it should go in and your transactions for the last 3 months will download.
And I hope that Quicken comps my upcoming subscription fee this year for all the work I did in getting Citi to finally fix this!!!

Thank you for sharing this information with other users!

DelrayCPA · February 26

I just had an extensive conversation with Citibank Investments. Due to a breach with Pershing/Quicken, the connection has been terminated. Although Pershing is working on a solution, don’t hold your breath. Accordingly, I am transferring all my securities held at Citibank to Vanguard, where I have an investment account (it takes one day). The representative at Citibank mentioned that he has heard the same type of feedback from dozens of customers. Citibank is not interested in keeping customers who rely on Quicken to track and monitor their investments. FYI: I have been a Citibank customer for over 50 years.

SteveK_ORD · February 28

Really appreciate @kevbo updates here and that's encouraging. I'm a bit hesitant to try a solution voiced on crowdsourcing (although know kevbo has been really upfront with sources and updates) —- but I did it anyway and it worked — thank you.

I did have to do a bit of reconciliation with the download as I had been manually updating my multiple accounts over the past few months - most matches but there were some downloaded that didn’t recognize my manual entries a PITA but glad to have the connection again

@Quicken Jasmine - Could we get official validation from Quicken on this? Don't want another breach, if that is what caused this mess.

adamo010 · March 2

FYI folks, it looks FIXED!

If you try to reconnect it'll error out and indicate that you need to go to Settings on the Citi Investments website. Within 'All Security' there - there is a "Quicken" area. You then have to accept the connection. And voila - it now works!

bolopan · March 2

I can also confirm this is finally fixed after about 6 months plus.

It seemed the same initially but as the user posted above said, you have to first login through investments.citi.com (not through the citi portal but separately to investments), go to all settings —> security —> quicken —> enable.

Then back to quicken and then you can finally connect your account. FINALLY.

Now if they can get vanguard back up and running….

Quicken Jasmine · March 2

adamo010

Mar 2, 2025

FYI folks, it looks FIXED!
If you try to reconnect it'll error out and indicate that you need to go to Settings on the Citi Investments website. Within 'All Security' there - there is a "Quicken" area. You then have to accept the connection. And voila - it now works!

Thanks for sharing!

I_1_O_0 · March 19

@kevbo You are a lifesaver. I am a little late to this thread but I followed the steps and it works like a charm.

hjfcfonew · April 3

I'm having the same issue with Citi Personal Wealth Managment and have been waitinmg over 4 months for it to be fixed. Still not fixed!!!! Uggghhhh!

hjfcfonew · April 3

Retracting my comment just now. IT IS FIXED! Thank you to

adamo010Mar 2, 2025

FYI folks, it looks FIXED!
If you try to reconnect it'll error out and indicate that you need to go to Settings on the Citi Investments website. Within 'All Security' there - there is a "Quicken" area. You then have to accept the connection. And voila - it now works!

Wish I could have been notified of the fix I was waiting for, though.

Citi Wealth Investments unable to communicate with Quicken

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