T Rowe Price transactions not downloading

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @HoboTanker,

    Thank you for letting us know you're also impacted by this issue. I merged your post with the ongoing discussion on this issue. The issue has already been reported to the proper channels for further investigation and resolution. No ETA or further information is available at this time.

    Thank you!

    (CTP-12202)

    Quicken Kristina

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  • gz0319
    gz0319 Quicken Windows Other Member

    TRP is not updating transactions since 12/31/2024. It did a few days ago but it duplicated everything from 12/31/2024. Nothing current. Also, can't manually enter RMD info. Won't take it. I just want to show the shares sold and NOT have the amounts put in another account.

    Who can fix this? Quicken or TRP?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @gz0319,

    Thank you for letting us know you're also impacted by this issue. I merged your post with the ongoing discussion on this issue. The issue has already been reported to the proper channels for further investigation and resolution. No ETA or further information is available at this time.

    Thank you!

    (CTP-12202)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Barry Zuckerman
    Barry Zuckerman Member ✭✭

    I have the same issue others have reported. Had duplicate transactions downloaded in January, and none since. I have reported it to T. Rowe Price and they created a ticket (IMS0359571)) about a month ago. They indicated I was not the only one reporting it. I am hoping this gets resolved soon.

  • DebOR
    DebOR Quicken Windows Subscription Member ✭✭

    There are a couple of threads on this issue, so I am just adding my info to this one. I actually called TRP way back when this first started and they had me create a new Quicken file and set up download from TRP. All transactions downloaded. However, the next day I tried to download again to this new file and it failed to download the new transactions. I have also been doing what @evralston suggested above as a workaround. It is a pain in the neck as I have 20 to 30+ new transactions a week that I have been having to manually enter! Reminds me of the days before Quicken had a download….

  • DebOR
    DebOR Quicken Windows Subscription Member ✭✭

    Forgot to add my guffaw for the day. My laptop rebooted itself and I had to search for the open issue again, which is how I found this thread. What is HILARIOUS to me, is that Chrome's generative AI reported the issue with TRP downloads to Quicken, but Quicken STILL doesn't have it posted in the Known Issues section! lmao. You gotta laugh to avoid crying.

  • DStix
    DStix Quicken Windows Subscription Member

    Today Quicken decided it was going to download Feb month-end for my mutual fund dividends. Hopefully this is a good sign they are getting closer even thought the data was still very late. My T.Rowe Brokerage accounts don't seem to have any issues.

  • tcmdeal
    tcmdeal Quicken Windows Subscription Member ✭✭
    edited March 15

    Same as DStix, my Quicken downloaded all February transactions today, both month end and mid-month. These were duplicates of the transactions I had manually entered last month. So I had to delete the duplicates.

  • Jim Stickler
    Jim Stickler Member ✭✭✭

    Good news! The download started working today (03/15/2025). THe system downloaded the transactions from February 28. I'm hoping this is fixed!

  • jpw1
    jpw1 Member ✭✭

    NOT RESOLVED!!!! Something definitely changed after the first of the year. Can Quicken "change control" (if they have this function) roll back to a version before the changes that caused these errors? Some February and March transactions are downloading, but January and February are apparently lost in the ozone — apologies to Commander Cody and His Lost Planet Airmen.

  • tcmdeal
    tcmdeal Quicken Windows Subscription Member ✭✭

    Yesterday's transactions downloaded perfectly. Hopefully issue has been resolved.

  • Dejac DeJack
    Dejac DeJack Quicken Windows Subscription Member ✭✭

    Appears updates from T. Rowe Price are now starting to work. Had a transaction from March 6 that was missed, but same expected transaction got pulled for March 20. Gonna wait and see til end of month before I conclude this issue is fixed.

    Thanks to Nick from T. Rowe Price (ticket #INC2247334); after sending him my OFX logs for both adding new account in test file and update account in main file, appears he got some attention on the matter and they were able to identify the problem. Kinda sucks I had to get in between the two companies to get some focus, as well as anyone else who made effort to call.

    Ticket open with Quicken re-referencing from above (supervisor Heron) - Case #11622575

    Cheers!

  • DebOR
    DebOR Quicken Windows Subscription Member ✭✭
    edited March 22

    Thanks much @Dejac DeJack !!! You might just be my hero :)

    I had called TRP way back and the guy I talked to (might even have been Nick!) was very helpful. At least THEY took it seriously. I had completely turned off TRP updates to Quicken until this was resolved, so I am going to try updating now and see what happens.

    UPDATE: I had updated my passwords at TRP in the middle of all this so I deactivated and reactivated downloads on all 45 accounts and YAY - this does appear to be fixed! I had been manually adding transactions to Quicken so the older transactions came across as Match or Near Match, and the new ones from this week came in for all applicable accounts.

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