UBS ERROR 297-A BACK AGAIN
This is the same code that has occurred intermittently since my first post a couple of years ago. It is just annoying, and it seems it is more likely during times when the stock market is volatile. I have never been able to avoid or resolve the error, and I just assume it will go away at some point. In the meantime, no update for me.
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Hours later this issue persists. Am I the only one with this problem?
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I did send files and error report to Quicken. Fingers crossed.
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UBS Financial Services is reporting an error OL-297-A for me. Has been happening for the last couple of days. Anyone else experiencing the same problem?
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Concur.
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7 hours today so far.
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I have it starting today
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started today
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.
(CTP-12373)-Quicken Jasmine
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Hi Everyone,
Thank you all for reporting this issue. Based on our investigation, this appears to be an issue on UBS Financial Services' side. We now have an active alert to track this matter, and we encourage you to follow the discussion there for updates. If you haven’t already, we also recommend submitting a problem report via my previous response's instructions, as this helps provide valuable data for our teams.
We understand how frustrating this can be, and we appreciate your patience while UBS works on a resolution. Thank you for being part of the Quicken Community!
(CTP-12373)
-Quicken Jasmine
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It just worked after 3 days of errors, but I tried it again to confirm. Unfortunately, it did not work after at least updating a few of my UBS accounts.
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Update - it has worked several times since my update earlier this morning. I am happy this at least works for now, and I thank the Quicken team and the users who responded to this thread. Hoping it will last.
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Hi Pat, just magically resolved? The issue still persists on this end.
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It doesn't mean it has resolved based on my prior experiences, but in the past as well as this time, I have found that first thing the next day is when it is successful. Then, it may not work again right away. I've no idea how to think about this, but for right now, it is ok and I did nothing myself. I am almost afraid to try again until market closes.
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https://community.quicken.com/discussion/7960794/new-3-12-25-ubs-financial-services-ol-297
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I submitted a Problem Report in the last hour
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Thanks for sharing, you can also find this Alert in my earlier response within this thread as well as more information!
-Quicken Jasmine
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Thanks Jasmine for your posting here.
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The 297-A error has returned this morning.
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I think the best thing we can do for now is monitor this; I’m sure it is getting attention to rectify. I have bookmarked this one.
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3/15/2025 - FYI, Still receiving same error, and unable to Direct Connect around Noon today.
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Mine has worked all day today but not yesterday. I don't know enough about this error to make assumptions about the frequency and timing of the occurrence. It seems that there is no correlation between the error affecting all of us at the same time.
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Well, mine just successfully worked with Direct Connect to UBS, at around 9:30PM CT on 3/15/2025. Hoping it will connect next time as well.
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It's back again.
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Just did it on 3/18/25 at 5:44AM Eastern and mine worked. Yesterday it was ok except once when did not connect. As I said, aI just don't have enough information or understand the issues.
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10:30 PM UBS error OL-297-A has recurred.
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The UBS connection worked properly yesterday morning around 10am. However, today there is an error OL-301-A, saying request has been rejected and that they are having technical difficulties. There were also issues this morning in accessing UBS via their Online Services Website. Their UBS APP seemed to be okay this morning. I suspect they are working some issues.
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I tried connecting to UBS again later in the day (3/22/2025), and the connection and download worked successfully. I always review the transactions after downloading, before accepting them into my registers.
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it is better, but still intermittent. For about same amount of time Quicken will not respond to my mouse or keyboard, but then it recovers after 15-30 seconds of not allowing me to interact with the program. I’ve no idea whether or not has any relationship at all to my UBS issue. Reinstalling and validating did nothing.
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Hello All,
Thank you for coming to share new information and updates, we appreciate it!
-Quicken Jasmine
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I doubt that your mouse or keyboard have anything to do with the UBS situation. Suggest you make sure your computer has all the updates installed.
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