Why can't Quicken even contact Nordstrom to connect an account?
Answers
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When attempting to setup Online Updates for a Nordstrom Card Account, I am prompted for my credentials and then my PIN via email or SMS. After entering my PIN, I consistently (over many days) receive the attached error "Sorry. We encountered an error. (It's not your fault.)
I've also submitted to Quicken via "Report an problem".2 -
I am seeing a new error code (FDP-1010 than I saw previously. Does that mean some process is being made to solve the problem that has been going on since early November? Three months to fix a connection problem is ridiculous
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I agree. The on-going problems connecting a Nordstrom Card Account are ridiculous. I'm able to connect with my name and pw. I get the box saying "Additional authorization required for Nordstrom Card Account. Enter the OTP received."
I got the email from Nordstrom with the 2FA code. Then Quicken throws an error "Care code: FDP-101" with details "CP_Script_ERROR org.json.JSONException: A JSONArray text must start with '[' at 1 [character2 line 1]"
I'm able to log into my Nordstrom Card Account on the web just fine with the emailed 2FA code.
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Same issue here
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This is new
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Quicken will not even accept the transaction downloads from the Nordstrom CC site.
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I'm so frustrated with Nordstrom tech, to whom we are not authorized to talk to, and with Quicken with their cookie cutter answers. Im also getting this latest error code FDP-155. I maintain that it is because of the code verification necessary to get into the Nordstrom account. I could download easily before October 2024 (when they updated their website)…it's been going on now five months! I have called numerous times both to Quicken and Nordstrom and they each point the finger at the other. The last time I called Nordstrom, the rep ridiculously offered other formats to download to which helps me in no way and told me I could not talk to anyone in tech. I repeated probably 10 times over and over…I hope they recorded it…..QUICKEN AND NORDSTROM NEED TO TALK!. No one at either company offers any shred of hope. SMH.
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i agree they need to resolve this issue.
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Hi everyone,
I checked the internal ticket, and I can confirm that our teams are still actively investigating this issue. We understand how frustrating this is, and we truly appreciate your patience as we work toward a resolution.
I’ll continue to monitor the progress and will provide updates as soon as we have more information to share. Thank you for your understanding!
(CTP-12183)
-Quicken Jasmine
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I have signed up to get updates on this problem but for some reason I never receive updates.
I agree. It is unbelievable that this problem has not been resolved for almost 5 months.
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I'm getting FDP-155 today.
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I am getting CC-555 code, with a message saying the financial institution servers have blocked access to Quicken.
Quicken Classic Deluxe
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Im getting the same error FDP-155 on a Mac
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Same old same old —AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:FDP-106)
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New (for me): FDP-101 today
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same for me as well. On Mac.
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same for me as well. Using a
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