Non Existing Duplicate Bill pay? WelLs Fargo Error OL-301-A

Member ✭✭✭
edited April 3 in Errors and Troubleshooting (Windows)

Hi,

Using Quicken Classic v. R62.16 on Win. 10.

This started yesterday. Funny, not really, how glitches seem to pop after every version update!

Anyway, I went to pay two bills yesterday. Set them up through my Quicken WF account like always. It went through ok, I thought. However, the online payments did not go through, did not show up in my Quicken WF register like usual as pending, with a check number and grey lightning bolt next to them. Instead I received this after sending:

WF-OL-301-A.GIF

I have no record anywhere of sending those payments. So I checked the Online Center/Payments tab and it showed:

OnlineCenter-pmts.GIF

It shows the two payments I want to make, but I get the OL-301-A error every time I try to Update/Send them. If there are duplicate payments on the same day for the same amount I can't find them. Not even on my W.F. account online. I would cancel them and retry if I could find them.

Any thoughts or fixes?

Thanks,

Paul

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Answers

  • Moderator mod

    Hello @dbaxfan,

    Thanks for reaching out with this issue!

    The OL-301 error occurs when there is an issue connecting to the financial institution while using Direct Connect. You can find more information regarding this error message in this Support Article. Please make note of the portion copied below regarding receiving an OL-301 error when attempting to send online payments.

    If this error occurs when trying to send an online payment:

    If you're able to update your accounts without an error, but you're unable to send a payment through your bank Bill Pay via Direct Connect, make sure the payment date is allowing enough time for the payment to be sent. If that doesn't resolve the issue, you'll need to contact your bank to make sure you're properly enrolled in their bill pay service.

    To find the contact information for your bank, open Quicken and go to Tools > Online Center and click Contact Info at the top of the window after selecting your bank's name.

    I hope this helps!

    -Quicken Jasmine

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  • Member ✭✭✭

    This has nothing to do with connecting to Wells Fargo, my transactions downloaded fine. Except the two payments I'm trying to send through One Step Update. They are being sent 20 days before the delivery date, so I doubt that is the issue.

    The error message says that it won't allow duplicate payments. However, I never made a prior payment and there is no record of this duplicate payment in my Quicken register or my W.F. account online. In the meantime, I can't send the two payments without getting this error.

  • Moderator mod

    Hello @dbaxfan,

    Thank you for providing more information.

    Since your downloads are working correctly and the OL-301-A error only appears when attempting to send payments, it sounds like Quicken’s Online Center may still be holding onto a set of “phantom” or unsent payment instructions that aren’t visible in the register or on the Wells Fargo website. This can happen if a previous payment attempt became stuck in the internal queue but didn’t process fully.

    A few questions to help narrow this down:

    1. In the Online Center, under the Payments tab, do those two pending payments show a status like “Sent,” “Send Error,” or “Not Sent”?
    2. Have you tried selecting the payment in the Online Center and clicking Cancel Payment? If so, does it remove it from the list, or does it return an error?
    3. Can you confirm if these specific payments are visible under Tools > Bill and Income Reminders or the account’s Bill Pay tab, possibly showing a future-scheduled instruction?

    Let me know what you see!

    -Quicken Jasmine

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  • Member ✭✭✭

    Hi,

    1. No pending payments under the Payments tab in the Online center.
    2. No payments to cancel.
    3. Neither payment is visible under Tools>Bill and Income Reminders, or the Bill Pay tab.

    And yet, every time I try to send these two specific payments I get this:

    WF-OL-301-A.GIF
  • Moderator mod

    Hello @dbaxfan,

    Thanks for confirming that those payments aren’t showing anywhere in the app.

    At this point, I’d like to take a look at your logs so I can review the internal errors and provide specific instructions based on what’s happening behind the scenes. When you have a moment, please go to Help > Report a Problem and submit your logs from there, including a brief note referencing this OL-301-A issue.

    I’ll take a look and follow up as soon as possible!

    -Quicken Jasmine

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  • Member ✭✭✭

    Contacted Wells Fargo by phone today, online support/Quicken. They have the two transactions in question as pending, They gave me the two online issued check numbers and I entered them manually in my Quicken register. Hopefully they will show up when cleared and match up with my register when/if they download with my transactions.

    I still don't know what happened here, I've been sending those payments every month for years without any issues. I will report a problem to you today with my logs and a note referencing OL-301-A Duplicate payments.

  • Moderator mod
    https://community.quicken.com/discussion/comment/20486054#Comment_20486054

    Thank you for providing more information. Please keep us updated on the status of the payments with Wells Fargo.

    Also, please message back here once you have submitted your logs.

    Thanks again!

    -Quicken Jasmine

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  • Member ✭✭✭

    Submitted.

  • Moderator mod

    Hello @dbaxfan,

    Thank you for confirming the log submission —I’ve got it.

    Based on what you’ve described and what we see in the logs, the error message you’re receiving is coming directly from Wells Fargo’s servers, not from Quicken. Specifically, the server is returning the following:

    <STATUS><CODE>2000<SEVERITY>ERROR<MESSAGE>Server doesn't support duplicate payments for the same amount/date/payee

    Since we don’t have access to Wells Fargo’s internal system or bill pay records, we’re not able to verify or clear these payments on your behalf. That’s why this type of error can’t be resolved from within Quicken.

    It’s good that you were able to confirm with Wells Fargo that the payments are pending, and that they provided check numbers. Entering those manually in your register was the perfect step to keep things reconciled on your end.

    If this type of issue continues to pop up, I’d recommend asking Wells Fargo if there's any known issue on their side with handling recurring or similar payments via Direct Connect. Sometimes, they may need to reset your online bill pay profile from their end.

    Let me know if you see anything new once the payments clear and download, and thank you again for staying on top of it — I know it’s frustrating when something that’s worked for years suddenly throws a wrench in the works.

    We’ll be here to help if anything else comes up!

    -Quicken Jasmine

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  • Member ✭✭✭

    Thank you. I will.

    Not for nothing, it seems like every glitch I run into using Quicken always seem to happen when a new version of Quicken is released via an update. It could just be a coincidence, but as a Quicken user for over 25 years, my experience tells me otherwise.

    P.T.

  • Quicken Windows Subscription Member ✭✭✭✭

    @dbaxfan - sometimes it's difficult to tell where the issue originated but it looks like you are using Bank Bill Pay through Wells Fargo. In that case the payment request is sent to Wells Fargo and then they pay your vendor or payee. It looks like the payment requests were sent to Wells Fargo, but somehow, they did not get recorded properly in Quicken with the check number and lightning bolt. So, it looked like you needed to send the payments again, and when you tried, it errored out saying they were already sent. Who knows why this happened, but I would just consider it a fluke, or a system hiccup for now, and see if it happens again.

  • Moderator mod
    https://community.quicken.com/discussion/comment/20486103#Comment_20486103

    I appreciate your feedback. Please come back and update us with your progress on this issue with Wells Fargo!

    Thanks!

    -Quicken Jasmine

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