Vanguard connection problem

DanielC
DanielC Quicken Mac Subscription Member ✭✭
edited August 22 in Errors and Troubleshooting (Mac)

For the last few days (starting around 4/2/25), Vanguard accounts need reauthorized every time I open Quicken (Version 8.1.1 (Build 801.56891.100)) and update my accounts. When will this problem be fixed?

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  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    @DanielC Try updating to 8.1.2 & see if that fixes it. They put a fix for the Vanguard connection errors in that, it might help with your problem as well.

  • DanielC
    DanielC Quicken Mac Subscription Member ✭✭

    Thank you! That seems to have fixed the problem.

  • DanielC
    DanielC Quicken Mac Subscription Member ✭✭

    Correction - the problem has not gone away. Same issue when I opened Quicken this morning. I reported it again with a screenshot. Hopefully this will be fixed soon.

  • Taran
    Taran Quicken Windows Subscription Member

    I am having the same issue. I have to reauthorize Vanguard every time I log on to Quicken, even after updating to 8.1.2.

  • fostfam
    fostfam Member ✭✭

    I am having the same problem. Also running 8.1.2

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Daniel C, @Taran, & @fostfam,

    I can see all three of you are encountering this issue with Vanguard - Personal Investors. Unfortunately, this is a known issue. While we do not have an ETA, you can bookmark the Community alert, linked below, to track the status of the issue and know when it is resolved.

    https://community.quicken.com/discussion/7961576/new-4-9-25-reauthorization-required-for-vanguard-personal-investors-accounts-on-mac-fdp-350

    If you do not see the bookmark icon near the upper right, please make sure you're logged into the Community.

    Thank you!

    (Ticket #11703926/CTP-12676)

    Quicken Kristina

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  • T73
    T73 Quicken Mac Subscription Member ✭✭

    And now it's May 3 and I still have to reconnect to vanguard accounts every single day. Using Quicken with Mac and yes everything is updated and current. Tired of paying for a subscription that fails to deliver so often.

  • thinair
    thinair Quicken Windows Subscription Member ✭✭

    This problem has been going on for way to long. Is anyone at Quicken taking this serious?

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    @thinair The Alert thread about this issue was marked as resolved as of May 7. Are you still experiencing the same problem since then?

    Quicken Mac Subscription • Quicken user since 1993
  • thinair
    thinair Quicken Windows Subscription Member ✭✭

    Yes the problem still exits. I am on Quicken for Mac 8.2

  • T73
    T73 Quicken Mac Subscription Member ✭✭

    The problem still exists. Connecting to Vanguard is necessary every day.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @thinair,

    Thank you for letting us know you're still seeing this issue. When I check on our end, it looks like you're using the Vanguard connection option and last had to reauthorize on the 23rd. I'm not seeing that you've tried updating your accounts since then. Is the issue still persisting? How long does it stay connected before demanding reauthorization?

    Hello @T73,

    Thank you for letting us know you're encountering a problem. When I check on our end, I can see that you've gone through the process to re-add/reconnect your accounts multiple times, using the Vanguard Retd. Plans connection, but I'm not seeing any error messages/codes. What are you seeing on your end when you try to update your accounts? Are you using multiple login IDs with the financial institution?

    I look forward to your replies!

    Quicken Kristina

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  • T73
    T73 Quicken Mac Subscription Member ✭✭

    I am using my login and my wife's login with vanguard as we each have different accounts. Only message I get is the need to fix it or reconnect when there is an orange dot beside the accounts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @T73,

    Sorry for the slow response. I was out of office for a few days.

    There were issues with Vanguard connections during the time you reported this issue, but I can see they've been marked resolved. Are you still encountering this problem, or did the resolution to those issues correct it?

    I look forward to your response!

    Quicken Kristina

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  • Maggy
    Maggy Member

    Resolution corrected issue. Its working as designed.

    Thanks for the follow up.

  • jwmerline
    jwmerline Quicken Windows Subscription Member

    I just tried to update my Vanguard account and once again had to reauthorize it. I'm running the latest version of iOS (15.5) and the latest version of Quicken (8.2.1)

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jwmerline,

    Thank you for letting us know you had to reauthorize your Vanguard account. How often are you seeing reauthorization prompts? It is normal for accounts to periodically require reauthorization. Different financial institutions require reauthorization at different intervals, but getting prompted more frequently than every 90 days indicates a potential issue.

    I look forward to your reply!

    Quicken Kristina

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