Most accounts say "Needs Attention"

MintUserNew
MintUserNew Member ✭✭✭
edited June 4 in Download, Add/Update Accounts (Windows)

I just did a One Step Update yesterday, and everything was fine.

But today, many of my accounts, Discover, Citi, credit union, are all saying "Needs Attention."

I did renew my subscription a few days ago.

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  • MintUserNew
    MintUserNew Member ✭✭✭
    edited May 2

    Well, I'm re-logging into all my accounts in Quicken and that seems to work except my credit union (Allegacy FCU). For that, it says I need a different Direct Connect login. I have never had this before.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MintUserNew,

    Thank you for sharing your experience. Were you seeing any error code along with the "Needs Attention" message?

    When I check on our end, I can see some of the accounts were showing a FDP-350 (expired token) error. It is normal for financial institutions to periodically want you to reverify/reauthorize your accounts. Is this happening frequently?

    I look forward to your reply!

    Quicken Kristina

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  • MintUserNew
    MintUserNew Member ✭✭✭

    Thank you for replying Kristina.

    The error code on my credit union is CC-800. It claims there is a Direct Connect login different than my regular login which I've never heard of before. I'm going to try to completely disable this and then reconnect.

    This is the first time I've seen such an error that I can remember, and I have been a longtime Quicken user.

    But my subscription did expire last week, and then I renewed it the next day. However, I've done that in the past before, and One Step Updates still worked fine up until yesterday.

  • MintUserNew
    MintUserNew Member ✭✭✭

    Resetting the account in Quicken worked!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that resetting the account in Quicken corrected the issue.

    If the issue returns or you need further assistance, please feel free to reach out!

    Quicken Kristina

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