Still issues with connecting to bank accounts.

rrr303
rrr303 Member
edited May 27 in Download, Add/Update Accounts (Windows)

Still having issues with connecting to bank accounts. Now the problem is, when re-activating the connection to my bank, two of the five accounts, in Quicken, are trying to link to the old, deactivated bank accounts, not the current bank accounts.

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Best Answer

  • rrr303
    rrr303 Member
    Answer ✓

    This discussion can be closed. It seems the issue is corrected. I was able to fix the issues after finding an article on the Quicken website regarding Error Message CC-800. For reference, the article I am referring to is titled: "Error Message When Updating Accounts: CC-800" with the Updated date and time of April 15, 2025, 8:14 PM.

    However, what is different from my issue and the article text is that I didn't deactivate or delete an account and then restore a Quicken backup file. I had restored a Quicken backup file a few weeks ago, and worked in Quicken several times after restoring the backup. But then, I started receiving the error messages.

    I was able to reactivate and link the accounts I was having trouble with, so I am considering this issue fixed.

    Thank you for your responses.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @rrr303,

    Thanks for reaching out!

    To help troubleshoot, please provide more information. When did you first notice this issue? When I check on our end, I do see multiple instances of CP_Account_Not_Found errors with multiple different financial institutions (Huntington Bank, AAA Advantage, First CommonWealth, etc.). Which financial institutions are you experiencing issues with?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7962846/still-issues-with-connecting-to-bank-accounts

    I have not heard from you yet, just checking in!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • rrr303
    rrr303 Member
    Answer ✓

    This discussion can be closed. It seems the issue is corrected. I was able to fix the issues after finding an article on the Quicken website regarding Error Message CC-800. For reference, the article I am referring to is titled: "Error Message When Updating Accounts: CC-800" with the Updated date and time of April 15, 2025, 8:14 PM.

    However, what is different from my issue and the article text is that I didn't deactivate or delete an account and then restore a Quicken backup file. I had restored a Quicken backup file a few weeks ago, and worked in Quicken several times after restoring the backup. But then, I started receiving the error messages.

    I was able to reactivate and link the accounts I was having trouble with, so I am considering this issue fixed.

    Thank you for your responses.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @rrr303,

    Thanks for coming back to update us. I am happy to hear that the issue has been resolved for you!

    Please don't hesitate to start a new thread if it occurs again!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.

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