Unable to Open File Error Message

Member admin
edited May 29 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from: Online Backup Failure.

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  • Quicken Windows Subscription Member

    I try to backup my Quicken Classic working file to Dropbox on my laptop and always get the message that the file is busy and can't be used for update. Help.

  • Moderator mod

    Hello @Paul O,

    Thanks for reaching out!

    To better assist you, could you please clarify whether you're:

    1. Saving your backups to Dropbox using File > Copy or Backup File...,
      or
    2. Actively storing and working from your main data file directly within your Dropbox folder?

    This information will help us determine the best next steps and ensure your data remains safe and accessible.

    Looking forward to your reply!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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