Cannot no longer add Wells Fargo Line of Credit account

Slick8791
Slick8791 Quicken Windows Subscription Member ✭✭✭
edited July 3 in Download, Add/Update Accounts (Windows)

Similar issue that was noted here:

NEW 5/22/25 Update on issues updating some USAA accounts — Quicken

Until recently (last few days) I could connect and download all four of my Wells Fargo accounts (checking, savings, credit card and Line of Credit). After having to restore Quicken from a backup (unrelated issue), Quicken only sees three accounts to add and the Line of Credit does not appear in the Add Account wizard. No changes have been applied on the Wells Fargo side so why did the LOC suddenly "disappear" from the Quicken side during the add process?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Slick8791,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while connecting your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Slick8791
    Slick8791 Quicken Windows Subscription Member ✭✭✭
    edited June 3

    Hi Anja,

    This has been resolved. This morning, I disconnected all WF accounts and tried to Add them back. However, this time I selected the "Advanced Option" within the wizard, selected Express Connect and I was able to link all four WF accounts. So, I assume something within the Advance Options settings made the difference.

    Thank you for your time and assistance!

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20493284#Comment_20493284

    @Slick8791 Thanks for the update! Glad to hear you were able to resolve this issue.

    -Quicken Anja
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