Citi Best Buy Card will not connect

jdrainville
jdrainville Quicken Windows Subscription Member
edited July 11 in Download, Add/Update Accounts (Windows)

It simply says that there was an error, try again later. I last connected on 1/25/25. I also have not been managing any of my accounts since then (long story). Everything came back up and connected fine. Citi says they no longer support Quicken, which is not true, my Costco card is fine. I am able to log in to the website, so it is not a credential issue. I don't have a VPN, or any add blockers. I've used multiple browsers. I've fix/validate the quicken file. I've tried adding a new account. All come up with the same result. Help would be appreciated.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 11

    Hello @jdrainville,

    Thanks for providing those details. I checked on our end and don’t see any internal errors occurring with your account at the moment.

    Since there are different instances for Citi (like Citi Cards vs. Citibank), could you confirm which one you’re selecting when trying to connect? Also, if possible, please include a screenshot of the error you’re seeing—this will help us better understand what’s going on and how to move forward.

    If needed, please review this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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