Issue connecting and downloading from Insight Credit Union CC-502

EFC
EFC Quicken Windows Subscription Member ✭✭
edited August 19 in Download, Add/Update Accounts (Windows)

In the last few days I have not been able to download any transaction information from Insight Credit Union. I did a reset and now when I put in my account information Quicken cannot Activate and connect to the credit union.

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Best Answer

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello @EFC,

    I have not seen a response from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @EFC,

    Thank you for letting us know you're encountering this issue. I checked our internal tools and can see you've been encountering this issue since the 11th of June. If you haven't already done so, please follow these troubleshooting steps from this article on CC-502 errors:

    Refresh your account information

    1. Open the transaction register for the account with the error message.
    2. Click the Gear Icon in the upper right of the register and select Update Now. image.png
    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each account with this error.

    If the issue persists, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello @EFC,

    I have not seen a response from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • EFC
    EFC Quicken Windows Subscription Member ✭✭

    It was an issue on the credit unions end. They updated their website and disabled Quicken login for a few days. This can be closed out.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that the issue was corrected by the Credit Union!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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