Synchrony Bank now getting CC-503 errors

jtomalley
jtomalley Quicken Windows Subscription Member ✭✭✭
edited August 12 in Download, Add/Update Accounts (Windows)

After YEARS of successfully syncing my Amazon and Chevron accounts with Quicken, I am suddenly getting CC-503 errors across the board.

I can sign into the bank website so I know I have the correct login/password, but when I tried to re-add the account using the same credentials I get this:

I now have SEVEN accounts that no longer sync with Quicken. It started with Nordstrom and that's been since November 2024.

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Comments

  • luckygirl72
    luckygirl72 Quicken Windows Subscription Member ✭✭

    I know this isn't helpful, but I am having the same issue. I contacted Quicken Support, and they created an escalated ticket and said they would get back to me with no ETA. Still waiting.

  • J_5
    J_5 Quicken Windows Subscription Member ✭✭

    Hello, I was receiving the same error for Synchrony Bank (Sam's Club Credit Card). The "fix-It" steps were of no use and I didn't want to delete the account and try to re-add it. So I decided to just "Add" the account as if it wasn't already there.

    Et voilà! - the account was added and I linked it to existing account and it downloaded the transactions. Now to see if they're all there 😁

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20498489#Comment_20498489

    Thank you for sharing this helpful information!

    Hello @jtomalley and @luckygirl72,

    Are you still experiencing this issue?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jtomalley
    jtomalley Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20498495#Comment_20498495

    I was SO excited…

    No such luck, though. I just now tried to add my Amazon and Chevron accounts at Synchrony Bank (I tried one and then the other) as NEW accounts and I'm STILL getting the dreaded CC-503.

    I know the credentials are correct because I cut and pasted them from the website login page (and yes, I was able to log in on the Synchrony website just fine.)

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jtomalley,

    Thanks for reaching out!

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

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    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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