Can't download

bruce and jenna brod
bruce and jenna brod Member ✭✭
edited July 26 in Download, Add/Update Accounts (Windows)

I cannot update Synchrony Bank savings. It will not accept my login and password. I don't know since when, since I only have an interest record monthly.

More importantly, I have not seen a download from Capital One Visa since 6/15/25, and get no error message about this.

Quicken Classic R63.21 on Windows11

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Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @bruce and jenna brod,

    Thanks for reaching out.

    Upon further review, I do see recent statuses of "ok" with both Capital One and Synchrony. Are you still experiencing issues with both?

    Let me know so we can continue troubleshooting!

    -Quicken Jasmine

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