One Step Update: CC-501 "Unable to update these accounts because of an error on the Quicken server."

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Comments

  • draimist
    draimist Quicken Mac Subscription Member ✭✭

    Same. Update/Sync failing with a popup windows below. Hope it is fixed soon. MacBook Pro.

    Screenshot 2025-06-27 at 10.17.56.png Screenshot 2025-06-27 at 10.18.13.png Screenshot 2025-06-27 at 10.18.24.png Screenshot 2025-06-27 at 10.18.52.png
  • JohnW2
    JohnW2 Quicken Windows Subscription Member ✭✭

    same issue OSU hangs with spinning icon then throws CC-501 error after about 5 minutes.

  • dereksbrown
    dereksbrown Member ✭✭

    Same, have been having the CC-501 issues with Amex, Chase, Citi, & Capital One for about 3 days now. Also hangs with spinning icon for about 5 minutes. Quicken, please resolve ASAP!

  • jdevans1
    jdevans1 Quicken Windows Subscription Member

    I am having the same issue with updates from all Chase accounts, using Quicken for Windows

  • watkinsontx
    watkinsontx Member ✭✭

    I'm still getting failures for Chase. Citi and Discover are working now.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    There was an issue earlier today with CC-501 errors and One Step Update slowness. That issue should now be resolved.

    @dereksbrown,

    If you are still seeing CC-501 errors, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Please let us know once you send the problem report.

    @jdevans1 & @watkinsontx,

    Please provide more information. How are your Chase accounts failing? What error message/code are you seeing, if any? If you're not seeing any errors, then please describe the exact behavior you're seeing and where in the process it's failing.

    I look forward to your replies!

    Quicken Kristina

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  • Jnic
    Jnic Quicken Windows Subscription Member ✭✭✭

    You can add me to the list. As of this morning all DC accounts download. All EWC+ account get stuck on "processing" for many minutes then OSU completes with only the DC accounts having been updated. No mention of the EWC+ accounts on the summary.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Jnic,

    Thank you for letting us know you were seeing this problem. Is the issue persisting?

    Please let me know!

    Quicken Kristina

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