One Step Update: CC-501 "Unable to update these accounts because of an error on the Quicken server."

rxyquicka
rxyquicka Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

Monday 2025-06-09 at 01:08 PDT

Subject: One Step Update: CC-501 "Unable to update these accounts because of an error on the Quicken server."

For several days, when doing a One Step Update, I observed CC-501 error, "Unable to update these accounts because of an error on the Quicken server.", for all of my accounts (7). Accounts: AT&T Universal Card; [Redacted], Inc.; Chevron and Texaco Credit Cards; Citibank; [Redacted]; [Redacted]; and Wells Fargo Credit Accounts.

In addition, I just observed in the "Bills & Income" tab a yellow triangle with an exclamation point in front of three bills: AT&T Universal Card, Citibank, and Wells Fargo. When I clicked on the yellow triangle an "Attention Required" dialog box appeared with "Sign in problem." text and two buttons, "Fix it" and "Cancel". After clicking on the "Fix it" button, Quicken displays the "One Step Update Summary" dialog box that shows the list of 7 accounts with CC-501 errors.

Exiting Quicken and executing Quicken did not fix anything.

I did the "Report a problem..." for the One Step Update CC-501 errors. I did not include the Sanitized data file.

Quicken Premier Version R62.16 Build 27.1.62.16 Windows 11 Enterprise or Pro

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Comments

  • Heisenberg_
    Heisenberg_ Quicken Windows Subscription Member ✭✭

    Same here. All my credit card and bank accounts reporting the same problem. DO NOT Enter sign next to each account.

  • Heisenberg_
    Heisenberg_ Quicken Windows Subscription Member ✭✭

    I am getting this for all my accounts. Nothing has happened with my accounts

    image.png
  • crwalejr
    crwalejr Quicken Windows Subscription Member ✭✭✭✭

    Check out my post:

    Getting CC-501 Schwab account Updates in Quicken Classic Windows — Quicken

  • rxyquicka
    rxyquicka Quicken Windows Subscription Member ✭✭

    Monday 2025-06-09 at 21:42 PDT

    Earlier this evening, after One Step Update successfully updated all my accounts, the three bills — AT&T Universal Card, Citibank, and Wells Fargo — did not show a yellow triangle with an exclamation point in front of them in the 'Bills & Income' tab.

    .

  • richsbca
    richsbca Quicken Windows Subscription Member ✭✭

    My Windows desktop app just locks up as I run the onestep process. I must then 'end task' to get out of it.

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