ExxonMobil Card (Citi) Stops Downloading, Reset Changes Opening Balance

gmk3
gmk3 Quicken Windows Subscription Member ✭✭✭
edited August 2025 in Download, Add/Update Accounts (Windows)

Again, my ExxonMobil Card, managed by Citi, fails to download new transactions. After several "try again later" attempts, I was finally able to relink the account, at which time the opening balance (1981) changed. Not all the missing transactions were downloaded. Again, a month-end discount transaction did not download.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @gmk3,

    Thanks for reaching out and bringing this to our attention!

    • The issue with the opening balance changing is a known one. You can find more information and steps to fix it in this support article.
    • I checked your account, and it’s receiving an internal FDP-350 error, which is a known issue currently being worked on. You can follow progress and updates in this Community Alert.
    • For the missing transactions, please refer to this support article.

    Unfortunately, there’s no ETA on the fix for the FDP-350 issue at this time.

    We apologize for the inconvenience! Thank you.

    -Quicken Anja
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  • gmk3
    gmk3 Quicken Windows Subscription Member ✭✭✭

    CITI's response to the issue:

    Clipboard_06-30-2025_03.jpg
  • gmk3
    gmk3 Quicken Windows Subscription Member ✭✭✭

    With regard to the missing transaction, this particular transaction type has not downloaded since 2/25/25. It's apparently being intentionally excluded.

    Clipboard_06-30-2025_05.jpg Clipboard_06-30-2025_04.jpg
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