Truist issues

h stansfield
h stansfield Quicken Windows Subscription Member ✭✭
edited August 9 in Download, Add/Update Accounts (Windows)

Truist did a recent update to their quicken servers, since then, OSU has not worked. I have deactivated and then set up my accounts repeatedly, and still no OSU.

The account details tab shows the accounts are set up for transaction download, but Truist does not appear in my password vault, and doesn't appear in the OSU list during updates.

Last, a checking account that I have had for 8+ years, with thousands of transactions, has had the 'red flag' for unaccepted downloaded transactions for quite some time, and the downloaded transactions list is blank. Quicken will not allow this account to be deactivated, or reset, and does not appear on the setup list as an account to link back to Truist.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @h stansfield,

    Thanks for reaching out!

    Please keep an eye on the alert for all further updates and information. Our teams are working to investigate and resolve this issue. However, at this time, there is no ETA or any new information to share.

    We appreciate your patience!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7963961/truist-issues

    I haven't heard from you yet. Are you still needing assistance?

    Let me know!

    -Quicken Jasmine

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  • h stansfield
    h stansfield Quicken Windows Subscription Member ✭✭

    Nothing has been resolved yet.

    I tried changing to Truist-DC instead of Truist-WC and it gave me a number for Truist support to call to 'register' for DC. I'm going to do that, and see if that helps.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20498380#Comment_20498380

    Thank you for letting me know! I was just checking in to see if you had seen the update and were successful in switching. Please let us know how it goes after speaking with Truist's Support Team.

    Thank you!

    -Quicken Jasmine

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This discussion has been closed.

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