FDP-103 Error - PayPal Savings and PayPal Credit

Rickd83
Rickd83 Quicken Mac Subscription Member ✭✭
edited August 19 in Download, Add/Update Accounts (Mac)

I am no longer getting updates for PayPal Savings and PayPal Credit. When trying to update, I get a report that "Accounts Not Found". If I delete the accounts and try to re-add, I get the same error. (PayPal Credit, MasterCard and Crypto)

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    edited July 10

    Hello @Rickd83,

    Thanks for reaching out!

     I can see that you are internally receiving an FDP-185 with these accounts. This usually means that your financial institution has added a new security feature that requires your attention before your account can be updated. This could be a new verification step that needs to be completed on the financial institution's website. You can find the instructions to do so below, it is recommended to save a backup before proceeding. You can find more information and these instructions in this Support Article.

    Ensure you are on the latest release for your version of Quicken

    You can check for an update by going to Quicken menu > Check for Updates.

    Visit your financial institution's website

    1. Sign in to your financial institution's website.
    2. Navigate to the page where you view your account information.
    3. When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. If you have the option to not display the page or ask you again, select that option. If you do not, the error may continue to occur.

    Note: Some financial institution websites may have this new security requirement located in your inbox or message center. 

    I hope this helps!

    -Quicken Jasmine

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  • Rickd83
    Rickd83 Quicken Mac Subscription Member ✭✭

    I followed the steps mentioned, and it didn't help at all. I disconnected my PayPal Savings and PayPal Credit accounts from downloads, and I tried reconnecting. I selected PayPal Credit, MasterCard and Crypto as the banking institution, entered my credentials, and I received, "Quicken couldn't find any accounts to add". So I am not sure what is going on with this.

    On the PayPal website there was not a new verification step.

    Rick Davidson

  • Rickd83
    Rickd83 Quicken Mac Subscription Member ✭✭

    Here is what I received from PayPal Customer Support:

    Thank you for that information. Upon checking on your account, I can see everything is connected to your PayPal account right now and everything is enabled and not restricted. 

    So, I would really recommend contacting Quicken if everything is properly setup for connecting your PayPal account and also if there is a separate setup if you want to see your PayPal Credit and PayPal savings as it's a separate account that is connected to your current PayPal account. 

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    There are a few factors that can prevent Quicken from seeing an account. Do any of the below apply?

    • No activity the last 90 days.
    • The accounts are considered external accounts (i.e. are you redirected to a different website when selecting the accounts on the bank's website). If so, what URL are you redirected to?
    • The accounts are a subtype of a different account.
    • The bank made recent changes to its website or sign-in process.
    • You are not the owner of the accounts.

    I look forward to your reply!

    Quicken Kristina

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  • JoeyMaggard
    JoeyMaggard Member ✭✭✭
    edited July 19

    [Removed - Rant]

This discussion has been closed.

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