Navy Federal Issue Again

Cheryle
Cheryle Quicken Windows Subscription Member ✭✭
edited August 16 in Download, Add/Update Accounts (Windows)

Using Windows 11. Everything is up to date.

I can't seem to keep Navy Fed connected to Quicken (Classic Deluxe). It seems to arbitrarily drop at any time. Currently I have 4 accounts with them. Three of those (banking) accounts are working just fine, but the credit card account will not connect to Quicken. I have had it connected in the past. The last time I successfully connected it was in February. It stopped working on May 17th and I've been trying to reconnect it since then.

I get the sign-in page, which takes me to 2FA then to which accounts I want to connect to. I deselect the 3 (and have also left all 4 selected) that are working and everything starts as I would expect BUT THEN I get a browser window from NFCU that says:

We're Sorry

There was a problem connecting to your account.
Please try again using Incognito mode or private browsing.

Error Code: 500

I haven't deactivated the working accounts for fear I won't be able to reconnect them. I have deleted all cookies and turned off all extensions. Using Chrome which is up to date. Quicken is up to date as well. Quicken opens a Chrome window to start this and I can't use Incognito mode since it opens a normal Chrome window. Not sure what they mean by private browsing. Then I get a text from NFCU that my account has been connected, which it has not been.

I just want it to work properly. Any suggestions would be appreciated. Thank you.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Cheryle,

    Thanks for sharing those details, and I’m sorry to hear you’re still running into trouble with reconnecting your Navy Federal credit card account.

    To help us better understand what might be causing this, can you please answer the following when you get a chance?

    • Where is your Quicken data file saved? Is it stored locally on your computer (like the C: Drive), or on a cloud-based or external location (such as OneDrive, Dropbox, a USB drive, etc.)?
    • Are you currently using a VPN when attempting to update or reconnect your accounts? If so, does turning it off make any difference?
    • Do you have any antivirus or security software running that might be interfering with Quicken’s connection? Have you tried temporarily disabling it to test if the issue continues?
    • Before this issue began, did anything change on your system—like any Windows or Quicken updates, new software installations, or browser changes?

    Also, if possible, please upload a screenshot of the exact error message you're seeing (the one showing the NFCU Error Code: 500). This could help us narrow things down faster.

    If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Cheryle
    Cheryle Quicken Windows Subscription Member ✭✭

    Sorry for the delayed response. I thought I had posted to this along with screenshots but it isn't showing on my end so I am assuming it wasn't sent/updated.

    Anyway, I am going to start a new post because I now have a much bigger issue.

    Thank you.

This discussion has been closed.

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