Nordstrom transactions in account register reversed, can't reconcile

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Jon Foster,

    Thank you for reaching out about this issue. The issue has already been reported for further investigation and resolution.

    To answer your question, Quicken Classic and Quicken Simplifi are separate products; fixes for one don't always work for the other. Additionally, Barclays is a separate connection. It is unlikely that the fix for that issue will also correct this one.

    Thank you!

    (CTP-13422)

    Quicken Kristina

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  • Luna2015
    Luna2015 Quicken Mac Other Member ✭✭

    I just talked to someone at Nordstrom customer service. I told her about the two step authentication problem (I did not set it up for my account but apparently the bank requires it) when you do an update. I also complained about the transaction coming in reserve. She was going to forward it to her manager. I am sure that will not get the issue fixed quicker. Target uses the same bank and I don't have an issue with Target transactions so it makes me think the problem might be on Nordstroms end.

  • Debbieqknuser
    Debbieqknuser Quicken Windows Subscription Member ✭✭

    I'm having a problem when doing one step update for Nordstrom Signature Visa, where purchases are downloading as payments. Sounds like it is a similar issue to that posted regarding reports of users attempting to connect with Barclays Bank Delaware/Barclay Card who encounter a positive balance when it actually should be a negative balance.

    Reference Ticket #11774017/ CTP-13181 for the issue posted for Barclays.

    Anyone else experiencing this?

    Using Quicken for Windows. Started encountering this problem early July 2025.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Debbieqknuser,

    Thank you for letting us know you're also encountering this issue. I merged your post with the ongoing discussion on the issue. It has already been reported to our teams for further investigation and resolution, ticket # CTP-13422.

    Thank you!

    Quicken Kristina

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  • ericrose12
    ericrose12 Quicken Mac Subscription Member ✭✭✭

    Hello @Quicken Kristina
    I have reconnect Nordstrom and charges are showing as credits as well… The balance is showing as positive as well even though it should be a negative number so I can reconcile the account.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    There is now an alert for this issue. To be notified of any updates, once available, and know when the issue is resolved, please bookmark the Community Alert linked below:

    https://community.quicken.com/discussion/7964211/new-7-16-25-nordstrom-card-account-reversed-transaction-amounts

    If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

    Thank you!
    (Ticket #11859916/CTP-13422)

    Quicken Kristina

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  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭

    almost 9 months with Nordstrom card broken. We need a fix!

    We are paying Quicken yearly for working software. We are receiving broken software.

  • jtomalley
    jtomalley Quicken Windows Subscription Member ✭✭✭

    It appears that @Quicken Anja posted that this issue was "resolved" bit it is NOT. I just tried it and my payment downloaded as a charge and a charge downloaded as a payment. See screenshot.

    Resolved_NOT.JPG Reversed1.JPG
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