Edward Jones OL-332a error last two days

William Heise
William Heise Quicken Windows Subscription Member ✭✭✭
edited July 18 in Errors and Troubleshooting (Windows)

Anyone getting similar errors? My passwords are all good. I can sign in to my EJ accounts but Quicken is not updating since 7/13/2025

Best Answer

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello All,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7964158/new-7-14-25-edward-jones-ol-332-a-15500

    Thank you!

    (Ticket #11856272/CTP-13760)

    Quicken Kristina

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Answers

  • lgrice
    lgrice Quicken Windows Subscription Member
    edited July 14

    Same error since yesterday (7/13).

  • quist
    quist Quicken Windows Subscription Member
    edited July 14

    Same here. Same error since yesterday. I reported the problem.

  • Swift
    Swift Quicken Windows Subscription Member ✭✭

    I am having the same OL-332a problem with Jones today. Can log onto web site fine (which verifies my credentials are correct), but Quicken cannot. Account reset fails as well.

  • cwinkler
    cwinkler Quicken Windows Subscription Member ✭✭✭
    edited July 14

    Started getting this just yesterday, and continuing today. Spoke with EJ rep and they said it's a Quicken issue associated with Direct Connect. Wanted to make sure Quicken was aware of this, and is hopefully working on a fix. Have reported the problem through Quicken yesterday and again just now.

    [Merged Post]

  • dccrens
    dccrens Quicken Windows Subscription Member ✭✭

    Same here. Started on 13 July. Getting OL-332a. All accounts are good outside of Quicken. Please get this fixed soon Quicken.

  • geoffarx
    geoffarx Member
    edited July 14

    Same here. since yesterday. I'm Windows subscription same issue as MAC reported above.

  • Phardy
    Phardy Quicken Windows Subscription Member ✭✭
    edited July 14

    Same issue from Quicken for Windows unable to connect to Edward Jones. started 713, continuing today 7/14. I am using the correct password, verified by logging in directly at EdJones.

    Thanks to OP for raising this with quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello All,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7964158/new-7-14-25-edward-jones-ol-332-a-15500

    Thank you!

    (Ticket #11856272/CTP-13760)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • arcpac2014
    arcpac2014 Quicken Mac Subscription Member

    Same here. Really annoying. One of many failures in the EJones link.

  • rcnorman
    rcnorman Quicken Mac 2017 Member

    Same issue with me. I can log in to the Edward Jones website, but Quicken will not let me access my accounts for updating. Issue just started today. Quicken does not recognize my legitimate login credentials.

  • Bill Grimmer
    Bill Grimmer Quicken Windows Subscription Member ✭✭

    I'm having the same problem. Quicken indicates that I'm providing the wrong password, but I'm using the same login credentials that I use to access the Edward Jones web site. I first noticed this problem on 7/12.

    When I try to reconnect my accounts with Edward Jones, Quicken now defaults to Express Web Connect, which is not what I'm looking for since I cannot download transactions.

  • bethwr
    bethwr Member ✭✭✭

    Any update to this? Could we at least have an indication that it's being worked?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bethwr,

    Thank you for reaching out. This issue has already been reported and is being worked on. Please see my earlier post for more information and for the link to the Community Alert:

    https://community.quicken.com/discussion/comment/20499047#Comment_20499047

    Thank you!

    (Ticket #11856272/CTP-13760)

    Quicken Kristina

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  • IreneM
    IreneM Quicken Windows Subscription Member ✭✭

    Same problem here, beginning 7/12/2025.

  • Rick56
    Rick56 Member ✭✭✭
    edited July 15

    Since misery loves company, I have been getting the same error since July 12, 2025. Bookmarked merged issue to get updates.

    Windows 11 Home Version 10.0.26100

    Quicken Deluxe Version B73.11 Build 27.2.73.11

  • William Heise
    William Heise Quicken Windows Subscription Member ✭✭✭

    Appears to be repaired as of today the afternoon of July 15. Thanks!

  • kattmandu
    kattmandu Quicken Windows Subscription Member ✭✭

    Magically the problem has gone away - July 25 3pm CDT. The Issue, however, does not have an update yet, so not sure what changed.

    NEW! 7/14/25 Edward Jones OL-332-A/15500
    (I'm always using the latest Quicken Windows Premier subscription version)
  • Bill Grimmer
    Bill Grimmer Quicken Windows Subscription Member ✭✭

    I was able to reconnect to my accounts Edward Jones to Quicken, but now instead of showing the connection type as "Direct Connect", it shows it as "Direct Connect - Simple Investing". As a result, no investment register and apparently no ability to download transactions. I don't think this problem is fully resolved…

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Bill Grimmer,

    Thank you for letting us know your accounts changed to simple investing. You should be able to change your accounts back to Complete investing by backing up your Quicken file, then clicking the gear icon near the upper right and selecting Edit account details.

    Screenshot 2025-07-15 at 5.15.39 PM.png

    In the Account Details window, near the lower left, there is a Tracking Method section.

    Screenshot 2025-07-15 at 5.14.45 PM.png

    Select Complete, review the information that comes up, click Yes, then click the OK button.

    Once you have changed your accounts back to Complete, I recommend that you check your Preferences to make sure default to Simple isn't turned on. To do that, navigate to Edit>Preferences>Investments. Make sure Default to Simple investing for new accounts is not selected.

    Screenshot 2025-07-15 at 5.19.20 PM.png

    Please let me know how it goes!

    Quicken Kristina

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  • Bill Grimmer
    Bill Grimmer Quicken Windows Subscription Member ✭✭

    Thanks, Kristina. I actually discovered the solution for my EJ accounts by accident and was able to change to the Complete view. I have never used the Simple Investing view and didn't even know that it existed until today. I checked Preferences and Default to Simple Investing was not checked.

    Thanks again for your prompt reply!!!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear you were able to switch back to the Complete view!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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  • Rick56
    Rick56 Member ✭✭✭
    edited July 16

    I was able to download transactions this morning without issue. Like others, not sure what has changed but it worked today.

  • Swift
    Swift Quicken Windows Subscription Member ✭✭

    I was able to download transactions normally late yesterday, and again today.

  • cwinkler
    cwinkler Quicken Windows Subscription Member ✭✭✭

    Mine has been working well the past 2 days as well, thanks for the quick fix!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear the connection is working for everyone!

    I am going to close this discussion. If anyone needs further assistance, please start a new discussion.

    Thank you!

    Quicken Kristina

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This discussion has been closed.

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