Why do I keep getting the below cloud sync error

Hello @dumb bunny,

Thanks for reaching out!

Before we jump into steps, I have a few quick questions to help narrow things down:

1. Are you actively using Quicken Mobile or Web, or is Cloud Sync just running in the background?
2. When this message pops up, does it always say the same investment account and security, or is it vague like the one in your screenshot every time?
3. Have you recently added, deleted, or edited any of your investment accounts or securities?
4. If you open that investment account in your register, do you notice any placeholder transactions (they’ll usually be gray and labeled “Placeholder”)?
5. Outside of Cloud Sync, is the account still downloading transactions and updating correctly when you run One Step Update?

Let me know!

Checking in once more before this thread is closed due to no activity.

Let me know!